Mary Baldwin
Vacaville
Summary
Dynamic professional with extensive experience at Target, excelling in inventory management and customer engagement. Proven track record of enhancing product visibility and driving sales through data analytics and exceptional communication skills. Recognized for fostering strong relationships and delivering superior service, contributing to a 40% increase in foot traffic. Innovative nanny with several years of hands-on experience providing in-home childcare. Friendly and energetic individual skillful in organizing and conducting age-appropriate activities and providing stimulating learning environment. Focused on maintaining great sense of humor and positive demeanor. Energetic professional experienced watching children and leading fun activities in home settings. Successful in keeping environment organized and instructing children in safe behaviors. Well-versed in caring for children with special dietary, emotional or physical considerations. Seasoned Nanny polished in creating schedules, following commitments and maintaining routines. Offering details-first approach to listening and engaging children during play and work time. Focused on engaging with children on individual basis to build positive relationships. Motivated professional brings unique understanding of childhood needs and care to in-home environment. Handles diverse child and household priorities by applying strong organizational and multitasking abilities. Highly responsible and diligent with strong communication skills. Compassionate Nanny known for creating safe, stimulating environments for young children while maintaining an efficient, productive routine. Specialized skills include early childhood development, nutritional meal planning, and behavior management techniques. Excel in communication, patience, and creativity to foster meaningful growth and development in childcare settings. Embrace challenges with adaptability and problem-solving abilities to ensure a harmonious household dynamic. Safety-minded and caring with personality, organizational skills, and attention to detail to care for children of different ages. Reliable individual with flexible schedule and desire to help children reach full potential.
Overview
7
7
years of professional experience
Work History
Nanny/Personal Assistant
Nanny/Personal Assistant
01.2024 - Current
- Actively engaged with children, resulting in enriched developmental growth
- Handle drop off and picks for school and extracurricular activities
- Demonstrated exceptional organizational skills by consistently adhering to strict routines and coordinated schedules for parents
- Schedule appointments, maintaining an event calendar, and sending reminders
- Order office supplies and replacements, as well as manage mail
Style Consultant
Target
09.2021 - 04.2022
- Optimized inventory management processes, resulting in 25% reduction in out-of-stock incidents and improved product availability
- Developed a rotation schedule for sales displays that enhanced product visibility and sales by 15% over 6 month period
- Assisted in executing promotional campaigns, achieving 40% increase in foot traffic and elevating brand presence
- Participated in daily staff meetings, promoting open communication and leading to a 50% decrease in workflow errors
- Utilized customer data analytics to identify trends, crafting personalized shopping experience and boosting retention rates by 25%
Sales Consultant
Bloomingdales
01.2020 - 04.2020
- Successfully managed all aspects of the day to day operations of a high volume counter, including customer service and upselling products
- Developed innovative strategies to increase sales and profitability
- Trained and supervised counter staff, and provided ongoing guidance and feedback
- Leveraged CRM software to track and analyze customer purchases pattern, contributing to a 15% increase in proactive sales trends
- Engaged customers to understand their needs and preferences.
- Provided product knowledge and recommendations to enhance customer experience.
- Managed merchandise displays to promote current promotions and seasonal items.
- Collaborated with team members to ensure a smooth sales process.
- Processed transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Assisted in training new staff on sales techniques and store policies.
- Maintained inventory accuracy through regular stock checks and replenishment efforts.
- Analyzed customer needs and identified solutions to meet their requirements.
- Worked with fellow sales team members to achieve group targets.
- Developed and maintained relationships with clients to increase sales revenue.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Performed cold calls to prospective customers to introduce company offerings.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Participated in regular training sessions on new products, services, and industry trends.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Handled credit and debit card payment processing to complete purchasing experience.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
- Created customized presentations for potential customers based on their requirements.
- Generated daily reports on sales activities for management review.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Collaborated with marketing team to design promotional materials for campaigns.
- Maintained accurate records of all sales activities in the CRM system.
- Identified areas of improvement within existing processes and procedures.
- Monitored competitor activity and pricing strategies to adjust accordingly.
- Addressed customer questions and concerns regarding products and services.
- Developed key customer relationships to increase sales.
- Negotiated deals and handled complaints or objections.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Front Desk Associate
Massage Envy
01.2019 - 12.2019
- Greeted and served incoming guest to answer questions, make reservations and complete appointment check-ins
- Handling patient questions via phone calls, emails and walk-ins
- Maintained business office inventory and equipment by checking stock and needed supplies
- Clean and Prepare rooms for therapist
- Preparing outgoing mail
- Maintain and update clients credit card information
- Delivered superior level of service to a diverse clientele
- Researched and resolved billing issues efficiently
- Processing payments and promote wellness program
- Check in/out guest
- Monitored reception area to provide consistently safe, hazard free environments for customers
- Book appointments
- Verified accuracy and validity of data entered in database
- Educated customers on promotions and enhance sales to improve their experience
- Help visually impaired therapist with their consultations and preparing rooms
Education
Teaching Certification - Teaching
Saddleback College
Mission Viejo, CA12-2025
Bachelors of Science - Marketing
University of Phoenix
Concord, CA06-2015
Skills
- Inventory management software
- CRM software
- Data analytics
- Mobile commerce
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Social media management
- PowerPoint
- Pos's systems
- Communication
- Empathy
- Problem solving
- Conflict resolution
- Adaptability
- Flexibility
- Sales
- Upselling
- Professionalism
- Event planning
- Collaboration
- Teamwork
- Time management
- Critical observation
- Cash handling
- Management
- Processing payments
- Administrative support
- scheduling
- Data analysis
- Marketing
- Data entry
- Healthcare administration
- Customer engagement
- Child development
- Marketing strategies
- Early childhood education
- Reliability and trustworthiness
- Friendly
- People-oriented
- Superior communication skills
- Toddler care experience
- Valid Driver's license
- MS office proficient
- Schedule management
- Dependable
- Emotionally supportive
- Active listener
Technology And Software Skills
- Inventory Management Software
- CRM Software
- Data Analytics
- Mobile Commerce
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Social Media Management
- Power Point
- POS Systems
Timeline
Nanny/Personal Assistant
Nanny/Personal Assistant
01.2024 - Current
Style Consultant
Target
09.2021 - 04.2022
Sales Consultant
Bloomingdales
01.2020 - 04.2020
Front Desk Associate
Massage Envy
01.2019 - 12.2019
Teaching Certification - Teaching
Saddleback College
Bachelors of Science - Marketing
University of Phoenix