Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Mary Archila

Los Angeles

Summary

Dedicated customer service representative with strong problem resolution and active listening skills. Proven track record in managing high-volume calls while ensuring customer satisfaction and team morale.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Jose Alvarado
Los Angeles, CA
02.2015 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted in training new team members on company policies and customer service protocols.
  • Managed high-volume call traffic while maintaining quality standards and customer satisfaction.
  • Implemented feedback processes to identify areas for improvement in service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Education

Certificate of Achievement in Clinical Medical - Medical Assistant

East Los Angeles College
Monterey Park, CA
08.2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Problem resolution
  • Payment processing
  • Scheduling
  • Follow-up skills
  • Sales expertise

Languages

English
Full Professional
Spanish
Professional Working

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Hiking
  • Camping
  • Backpacking and Hiking
  • DIY and Home Improvement
  • Auto Repair/Restoration
  • Outdoor Recreation
  • I like working with my hands and fixing things

Timeline

Customer Service Representative

Jose Alvarado
02.2015 - Current

Certificate of Achievement in Clinical Medical - Medical Assistant

East Los Angeles College
Mary Archila