Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Home Support Worker
Helping Hands Homecare
06.2022 - Current
Reposition clients to prevent bed sores
Administer medication accurately
Maintain cleanliness and tidiness of clients homes
Assist with clients personal hygiene and grooming
Collaborate with co-workers to prepare meals.
Resident Care Worker
Kenny's Pond Retirement Home
07.2020 - 11.2022
Assisted residents with daily routines including bathing, dressing, and toileting
Provided laundry services and maintained a clean living environment
Ensured residents safety and comfort during both day and night
Served meals and snacks, ensuring dietary needs were met.
Personal Care Attendant
Comfort Homecare
02.2022 - 08.2022
Provided comprehensive home care management
Assisted clients with personal hygiene and daily activities
Offered companionship and emotional support to clients.
Home Support Worker
Caregivers
10.2021 - 02.2022
Assisted clients with bathing, oral hygiene, and toileting
Prepared meals, performed household chores, and managed laundry
Provided companionship and engaged clients in stimulating activities.
Server
freshii
11.2019 - 06.2020
Took and prepared customer orders promptly and accurately
Maintained a clean and organized restaurant environment
Handled cash transactions efficiently
Closed register and store with colleagues.
Invigilator
Blundon center, Memorial University of Newfoundland
09.2019 - 12.2019
Supervised exams for students requiring extra time or special accommodations
Collected and submitted exam documents in an organized manner.
Education
College diploma in practical nursing -
Center for Nursing Studies
St. John's, NL
09.2024
Skills
Medication administration
Customer service
Organizational skills
English proficiency
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Computer Proficiency
Complaint resolution
Order Processing
Certification
Canadian red cross first aid, MM/01/22, MM/01/25, Certified in Standard First Aid, CPR, and AED (Automated External Defibrillator) for adults, children, and infants., Trained in emergency response techniques including assessing and managing various injuries and medical emergencies., Proficient in using first aid equipment and maintaining a calm and effective approach in stressful situations.
BLS Certification, MM/01/23, MM/01/24, Certified in Basic Life Support (BLS) according to Canadian Heart & Stroke Foundation guidelines., Proficient in performing high-quality CPR (Cardiopulmonary Resuscitation) for adults, children, and infants., Skilled in using an AED (Automated External Defibrillator) and managing choking emergencies.
Volunteer Experience
Bethesda Church, Nursery Section Volunteer, MM/01/YY, MM/01/YY, Supervised and cared for infants and toddlers during church services and events., Provided a safe and nurturing environment, ensuring the children well-being and comfort., Engaged children in age-appropriate activities and play to stimulate their development., Assisted in maintaining cleanliness and organization within the nursery area.
Red Cross Canada, Virtual PDAT Responder Volunteer, MM/01/YY, MM/01/YY, Providing remote support and assistance to individuals affected by disasters or emergencies., Assessing needs and coordinating response efforts through virtual platforms., Offering crisis counselling, emotional support, and information about available resources., Documenting interactions and ensuring accurate reporting of services provided., Collaborating with local authorities and organizations to facilitate effective response efforts.
Timeline
Home Support Worker
Helping Hands Homecare
06.2022 - Current
Personal Care Attendant
Comfort Homecare
02.2022 - 08.2022
Home Support Worker
Caregivers
10.2021 - 02.2022
Resident Care Worker
Kenny's Pond Retirement Home
07.2020 - 11.2022
Server
freshii
11.2019 - 06.2020
Invigilator
Blundon center, Memorial University of Newfoundland
09.2019 - 12.2019
Canadian red cross first aid, MM/01/22, MM/01/25, Certified in Standard First Aid, CPR, and AED (Automated External Defibrillator) for adults, children, and infants., Trained in emergency response techniques including assessing and managing various injuries and medical emergencies., Proficient in using first aid equipment and maintaining a calm and effective approach in stressful situations.
BLS Certification, MM/01/23, MM/01/24, Certified in Basic Life Support (BLS) according to Canadian Heart & Stroke Foundation guidelines., Proficient in performing high-quality CPR (Cardiopulmonary Resuscitation) for adults, children, and infants., Skilled in using an AED (Automated External Defibrillator) and managing choking emergencies.
College diploma in practical nursing -
Center for Nursing Studies
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