Open To Work
MARY ANN VASQUEZ
Samsung Corp.
Paris,Canada
Summary
Account services professional aligned to Account Services Representative work in customer support, installment billing, and account maintenance. Handles payment posting, account documentation, and issue resolution, resolving 25+ customer account issues per month while keeping service conversations calm and clear. Uses product knowledge and relationship building to support customer retention and reduce avoidable account problems.
1
Language
3
years of professional experience
Work History
Sales Promoter
5 Months- Answered 20 shopper inquiries daily on specifications, warranties, and pricing to guide purchase decisions.
- Delivered 10 live product demonstrations weekly to showcase premium consumer electronics and key features.
- Managed product inventory on the sales floor, keeping displays organized, clean, and fully stocked.
- Tailored responses to shopper questions about product specifications, warranties, and pricing.
- Drove sales targets by closing purchases and identifying upsell opportunities for accessories.
- Built strong customer rapport through engaging service and product knowledge & upselling.
Customer Account Representative / Field Collector
2 Years 1 Month- Managed a 15 weekly customer visits route to collect installment payments from neighborhood accounts on a consistent schedule.
- Processed 100% accuracy in financial tracking and ledger updates for weekly cash, card, and digital transactions on financed appliances and mobile devices.
- Built long-term customer relationships that improved payment consistency and reduced regional account delinquencies.
- Negotiated flexible catch-up payment plans for customers facing temporary hardship while balancing service quality with credit recovery goals.
- Monitored high-value collateral, evaluated product condition, and coordinated safe recovery of defaulted appliances and devices.
- Maintained accurate account records for installment billing, payment status, and customer follow-up documentation.
- Supported prompt issue resolution by combining product knowledge with respectful communication during account collection visits.
Education
High School Diploma
Skills
Route & territory management
Installment billing & cash handling
Debt recovery & negotiation
Relationship building & service
Account auditing & documentation
Retail sales support
Product knowledge & upselling
Customer account management
Conflict resolution
Client retention
Languages
English
Native or Bilingual
Personal Information
- Title: Customer Account Representative / Sales Associate
- Work Permit: Legally authorized to work in Canada.
ADDITIONAL INFORMATION
- Work Authorization: Legally authorized to work in Canada.
- Target Roles: Sales Associate, Customer Account Representative, and other relative client-facing roles.
Timeline
Sales Promoter
Samsung Corp.
09.2022 - 02.2023
Customer Account Representative / Field Collector
M.E Home Furniture Trading
06.2020 - 07.2022
Moreno Integrated School
High School Diploma