MARY ANNE BARCLAY
Glen Robertson,Canada
Overview
14
14
years of professional experience
Work History
CALL CENTER REPRESENTATIVE
Keys Marketing
05.2022 - 01.2025
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers
- Learned company policies, rules and performance requirements to achieve successful calling metrics
FINANCIAL SERVICES REPRESENTATIVE
Easy Financial
10.2021 - 05.2022
- Demonstrated strong interpersonal skills while interacting with customers in person, over the phone, or via email
- Maintained up-to-date knowledge of company products and services to ensure compliance with all applicable laws and regulations
- Followed all compliance regulations and ethical standards in client interactions
- Checked files and verified completeness of notes to organize client documentation
SECRETARY TO THE GENERAL MANAGER
JCL Contracting
03.2019 - 05.2021
- Provided administrative support to the General Manager, including scheduling meetings and appointments, organizing travel arrangements, filing documents and preparing reports
- Created purchase orders and invoices utilizing accounting software applications
- Compiled data into meaningful reports using Microsoft Excel spreadsheets
- Organized and maintained office systems, ensuring all information was up-to-date and easily accessible
NIGHT STOCKER, GREETER
Walmart
10.2018 - 03.2019
- Lifted heavy boxes and placed items onto shelves with appropriate care
- Collaborated with team members in order to complete tasks quickly and accurately
- Restocked shelves according to planograms in order to maximize efficiency of space available on the sales floor
- Followed safety protocols while stocking merchandise on the sales floor
CALL CENTER REPRESENTATIVE
Xplornet
11.2016 - 10.2018
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
- Built trust with customers through personalized conversations
- Met performance goals and call center metrics in fast-paced performance setting
- Assisted managers by training new personnel to improve onboarding process
CALL CENTER REPRESENTATIVE
Atelka
06.2016 - 11.2016
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers
- Proficiently handled high call volumes while maintaining quality service standards
- Learned company policies, rules and performance requirements to achieve successful calling metrics
MANAGER OF OPERATIONS
Glen Robertson Restaurant
01.2012 - 06.2014
- Managed daily operations of the organization, including directing personnel, budgeting, planning, organizing and scheduling activities
- Maintained professional working relationships and promoted open lines of communication with staff
- Oversaw and approved the ordering of necessary operational supplies and equipment for grounds, maintenance, and housekeeping
- Implemented quality assurance protocols within the organization for consistent output quality standards
ASSISTANT MANAGER
Goodies Restaurant
08.2010 - 01.2012
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Managed daily operations, including scheduling staff, assigning tasks, and overseeing inventory control processes
Education
GED -
TR LEGER
06-2013
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
CALL CENTER REPRESENTATIVE
Keys Marketing
05.2022 - 01.2025
FINANCIAL SERVICES REPRESENTATIVE
Easy Financial
10.2021 - 05.2022
SECRETARY TO THE GENERAL MANAGER
JCL Contracting
03.2019 - 05.2021
NIGHT STOCKER, GREETER
Walmart
10.2018 - 03.2019
CALL CENTER REPRESENTATIVE
Xplornet
11.2016 - 10.2018
CALL CENTER REPRESENTATIVE
Atelka
06.2016 - 11.2016
MANAGER OF OPERATIONS
Glen Robertson Restaurant
01.2012 - 06.2014
ASSISTANT MANAGER
Goodies Restaurant
08.2010 - 01.2012
GED -
TR LEGER
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