Mary-Anne Gatschene

· Managed employee onboarding processes, including new hire orientation, paperwork, and benefits enrollment, fostering smooth transitions for new employees

· Maintained accurate and up-to-date employee records, supporting HR compliance with policies, labour laws, and confidentiality standards

· Assisted in organizing and executing employee engagement initiatives, training programs, and performance review processes, enhancing workplace culture and development

· Managed end-to-end hiring processes, from job posting and candidate sourcing to interviews, selection, and onboarding, ensuring a seamless candidate experience

· Collaborated with department managers to identify staffing needs and proactively source candidates through networking, social media, and recruitment platforms

· Analyzed hiring trends and retention metrics, providing data-driven insights to improve recruitment strategies and employee satisfaction

· Conducted exit interviews to identify areas of improvement and developed action plans to enhance employee retention strategies

· Provided administrative support to all management including, answering phones, drafting correspondences, reports, memos, filing, produce monthly newsletters, coordinated meetings and employee events

· Handled confidential information with discretion, maintaining the highest level of confidentiality

· Spearheaded recruitment efforts by assisting in creating job postings, reviewing resumes, coordinating interviews, and organize job fairs and career days in-person and virtually

· On boarding, training new hires, resulting in the successful hiring of qualified candidates

· Assisted in the implementation of innovative employee retention strategies, including recognition programs and feedback mechanisms, leading to increased employee satisfaction and reduced turnover rates

· Occupational Health and Safety representative for employees

· Provided on-call coverage after hours

· Scheduling clients with appropriate employees to provide services

· Providing quality customer service to clients

· Scheduling and coordinating appointments

· Daily business operations including bookkeeping tasks, such as verifying client’s insurance, completing and submitting insurance forms, invoicing and filing

· Assisted Pedorthist with dispensing of custom foot orthotics

· Certified hosiery fitter for compression and bracing

· Quality control and inspection of custom made orthotics

· Deliveries

· Provided administrative support to all management including typing correspondences, reports, memos, taking meeting minutes, and data entry of all databases for clients and employees

· Assisted the Manager of Finance in all financial transactions including bookkeeping, cash records, bank deposits, invoices, petty cash statements and filing

· Played an active role in all aspects of events/fundraisers including bank deposits, taking photos, attending events, preparation of donation receipts and letters

· Assisted in the payroll department including timesheets, answer questions, provide forms and bookkeeping

· Maintain and update contact database, files and information on the agency website

· Organize and produce quarterly newsletter