- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Gardening
- Gym Workouts
- Watching Movies and TV Shows
- Experimenting with different creative mediums, like volunteering, Schooling , and work experiences, to expand skills and techniques
- Youth mentor, providing guidance and support to empower the next generation of leaders
- I love learning, retraining, being creative
- ACAD
- Work Safe - Health and Saftety
Mary-Ann Watts
Assistant Operations Manager
Surrey,BC
Summary
Diligent Assistant Manager of Operations with a strong foundation in managing daily operations and providing team leadership. Proven success in optimizing workflows and enhancing overall satisfaction for the school district. Demonstrated expertise in problem-solving and strategic planning, driving team performance to achieve desired outcomes. A management professional with a track record of effective team leadership and operational oversight, consistently achieving goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering a positive work environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assistant Manager - Service Operations
Surrey School District
07.1998 - Current
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving skills.
- Oversaw daily operations to maintain cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
No Degree - Operations Management
British Columbia Institute of Technology
Burnaby, NoneSkills
- Microsoft Office
- Specialized software and data entry
- Adobe Pro
- Switchboard
- Simply Accounting
- Quick Books
- Positive attitude
- Self-motivated
- Confident
- Innovative problem solver
- Creative problem solver
- Interpersonal skills
- Customer service
- Organization
- Attention to detail
- Multitasking
- Deadline management
- Managing
- Supervising
- Training
- Scheduling
- Ordering
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Staff development
- Policy enforcement
- Employee performance evaluations
- Project management abilities
- Performance reviewing
- Cost reduction
- Cost control
- Budgeting and finance
- Multitasking and organization
- Team collaboration
- Strategic thinking
- Workplace safety compliance
Accomplishments
- I alone Supervise a Zone of 20-30 sites and 150+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Operations Managements BCIT
- Project Management Professional (PMP) in process
- Certified Medical Assistant (CMA)
Interests
Leaning and Experiences
I have experiences in trades, Plumbing Heating, Painting, Transport.
I have worked for Surrey School District for 28 years. I have been upgrading my skills and knowledge often and continuing to do so.
I have wide experiences and knowledge, ready to put to work to show off my skills and personality.
Timeline
Assistant Manager - Service Operations
Surrey School District
07.1998 - Current
- Operations Managements BCIT
- Project Management Professional (PMP) in process
- Certified Medical Assistant (CMA)
No Degree - Operations Management
British Columbia Institute of Technology
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