Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
Generic

Mary-Ann Flatt

Terrace Bay,ON

Summary

Dedicated and detail-oriented professional with a diverse background in laboratory assistance, managing my own beautician business, as a front line crisis intervention worker and experience in the education field. As a former laboratory assistant at AV Terrace Bay, I honed my skills in daily quality control for paper and pulp products, showcasing my meticulous approach to tasks and commitment to ensuring product excellence. My many years as an esthetician has given me the opportunity to offer esthetic services and effective treatments while maintaining clients comfort and trust. Excellent sales, customer service and communication skills to build relationships and maintain loyal business. Organized and detail-oriented to manage efficient and effective store operations, ordering product and maintaining financial records. My time with the First Step Women's Shelter equipped me with the skills to manage different types of emergency situations, build alliances and screen for specific services. Excellent multitasking, organizational and conflict resolution skills. Energetic and motivated to assist anyone in a crisis situation. Additionally, my experience as an educational assistant has equipped me with effective communication and teamwork skills. As a quick learner, I am excited about the opportunity to acquire new skills and contribute to the on going success within any organization.

Overview

12
12
years of professional experience

Work History

Body Sugar Practitioner

Sugar Shack
Terrace Bay, ON
03.2012 - Current
  • Hair removal service using all natural sugar paste, lash lifts, brow lamination, henna tinting, eyebrow and eyelash tinting as well as tanning mousse applications
  • Assisted clients with skincare techniques based on individual needs
  • Assisted with operational activities on a day to day basis such as inventory control, ordering products, bank deposits, basic accounting and bookwork
  • Promoted and highlighted the business by advertising on social media platforms
  • Provided excellent customer service and confidentiality at all times
  • Meticulously maintained spa appearance and cleanliness, and met the highest standards of sanitation and sterilization as directed by law and spa's policies and procedures.

Technical Department Manager

AV Terrace Bay
Terrace Bay, ON
01.2023 - 01.2024
  • Created, maintained and logged records on SAP and Echosoft software of all inspections, tests, and findings
  • Inspected raw materials prior to production process to verify adherence to quality requirements
  • Performed daily tests to ensure products met established quality standards
  • Performed calibration checks on test instruments according to established schedules
  • Assisted in training other staff members on proper use of test equipment, tools, and systems used in Quality Control operations
  • Developed new methods of testing products to gather more detailed or reliable information to verify products meet quality standards.

Front Line Crisis Worker

First Step Women's Shelter
Sioux Lookout, ON
03.2021 - 07.2022
  • Provided crisis intervention and risk assessment services to individuals, families, and groups in a residential setting.
  • Monitored client progress towards meeting established goals regarding ongoing trauma relating to physical abuse, substance abuse and mental illness.
  • Created an environment that fosters safety, respect, trust, and hope among clients.
  • Collaborated with other service providers to coordinate care and ensure effective communication between all parties involved in the client's care plan.
  • Evaluated potential risk factors associated with each client's situation to assess safety concerns.
  • Actively listened to understand the underlying issues related to each client's behavior.
  • Maintained clinical documentation of client interventions as well as daily log reports detailing important information and concerns.
  • Provided emergency crisis response services by phone.

Educational Assistant

Keewatin-Patricia District School Board
Sioux Lookout, ON
11.2011 - 04.2016
  • Supervised students and maintained security throughout school buildings, field trips and the Co-op job placement program
  • Monitored students in class, hallways and the cafeteria to supervise, enforce rules and support staff members
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students
  • Developed and implemented skill-building activities focused on academic and life skills for special needs students
  • Provided students with personalized educational, behavioral and emotional support
  • Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support
  • Conducted small group and individual classroom activities based on differentiated learning needs
  • Encouraged students to be understanding of and helpful to others
  • Communicated effectively with educators from various grade levels
  • Applied positive reinforcement for performance to redirect negative behaviors
  • Filled out daily logs, progress and incident reports when necessary.

Education

Microsoft 365 Applications

POETA Native Women's Association of Canada
Gatineau
03-2024

Non-Violent Crisis Intervention -

Red Cross
07.2022

First Aid/CPR Training -

Red Cross
05.2022

Mental Health First Aid -

Northern Horizons
03.2022

ASIST Training -

Northern Horizons
02.2022

Cosmetology Studies -

Alexandria Professional West
03.2012

Office Applications -

Adult Education & Training
06.2002

Accounting -

Assiniboine Community College
01.2000

Skills

  • Clinical Documentation
  • Customer Service
  • Organizational Skills
  • Time management
  • De-Escalation Techniques
  • Client Confidentiality
  • Crisis interventions

Activities

  • I founded and help Co-Chair The Sioux Lookout Community Gay Straight Alliance Club. We officially became a club in 2015. The vision of Club GSA is to provide a more accepting environment for all individuals regardless of sexual orientation or gender identity. We provide a safe, non-judgmental space to support 2SLGBTQ+ youth, through education, social action and advocacy. We are made up of youth and adult mentors of any sexual orientation dedicated to making our schools, work places and community a safe place for everyone.
  • I am a singer and songwriter, play guitar and have performed in numerous local bands. I have recorded original music in a studio and won some singing and writing competitions over the years.
  • I enjoy reading when I need to relax as well as spending time outdoors. Some of my favorite sports include snowshoeing, golfing, biking and swimming.

References

  • Wendy Adams, Technical Lead Hand, AV Terrace Bay, (807) 823-0374
  • Tana Troniak, Executive Director, First Step Women's Shelter, (807) 737-1438
  • Steve Poling, Retired Principle, Keewatin-Patricia District School Board, (807) 737-0156, steve.poling@icloud.com
  • Stephanie Diebolt, NWHU Public Health Nurse, (807) 708-7311, sldiebolt@gmail.com

Timeline

Technical Department Manager

AV Terrace Bay
01.2023 - 01.2024

Front Line Crisis Worker

First Step Women's Shelter
03.2021 - 07.2022

Body Sugar Practitioner

Sugar Shack
03.2012 - Current

Educational Assistant

Keewatin-Patricia District School Board
11.2011 - 04.2016

Microsoft 365 Applications

POETA Native Women's Association of Canada

Non-Violent Crisis Intervention -

Red Cross

First Aid/CPR Training -

Red Cross

Mental Health First Aid -

Northern Horizons

ASIST Training -

Northern Horizons

Cosmetology Studies -

Alexandria Professional West

Office Applications -

Adult Education & Training

Accounting -

Assiniboine Community College
Mary-Ann Flatt