MARY-ANN .C. EKE
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Student Academic Advisor
Fleming College Toronto
2022.10 - 2024.05
- Served as a liaison between students and administration, addressing concerns or issues related to academic success.
- Coordinated with other academic advisors in the department to ensure a consistent and high-quality advising experience for all students.
- Organized orientation sessions for incoming students, ensuring a smooth adjustment to the college environment.
- Supported diverse populations by offering specialized advising services tailored to individual needs and backgrounds.
- Facilitated workshops on study skills, time management, and goal setting to promote academic excellence.
- Continuously updated professional knowledge by attending relevant conferences or training programs.
- Developed strong relationships with advisees through consistent communication channels such as email, phone calls, or one-on-one meetings.
Returns Coordinator
Alphanumeric Systems
2021.03 - 2022.10
- Streamlined returns process for a faster resolution, improving overall productivity and efficiency.
- Conducted routine audits of return transactions to ensure compliance with company policies and procedures.
- Trained new hires on the returns process, fostering a skilled and knowledgeable team environment.
- Improved communication between departments by serving as a liaison between sales, warehouse, and shipping teams to expedite return resolutions.
- Contributed to better decision-making on product quality improvements by analyzing trends in returned items data.
- Documented returned product details in SAP inventory tracking system.
Education
Post-Degree Certificate - Global Business Management
Centennial College
Scarborough, ON12.2020
Bachelor of Science - Insurance And Risk Management
University of Lagos
Lagos, Nigeria05.2015
Skills
- Higher Education Knowledge
- Ethical behavior
- Motivational Interviewing
- Policy Knowledge
- Customer Service
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Microsoft Office
- Compliance Monitoring
- Time Management
- Academic Planning
Languages
English
Full Professional
Certification
CPR Certification - Canadian Red Cross, Issued: February 2024
Professional Freight Forwarder - CIFFA, Issued: December 2020
Timeline
Student Academic Advisor
Fleming College Toronto
2022.10 - 2024.05
Returns Coordinator
Alphanumeric Systems
2021.03 - 2022.10
Post-Degree Certificate - Global Business Management
Centennial College
Bachelor of Science - Insurance And Risk Management
University of Lagos
CPR Certification - Canadian Red Cross, Issued: February 2024
Professional Freight Forwarder - CIFFA, Issued: December 2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies & Interests
- Reading: I am passionate about exploring a wide range of genres, including fiction, non- fiction, and historical texts as i am committed to continuous learning and expansion of knowledge.
- Yoga: I love practicing yoga as it enhances my focus, flexibility, and stress management assisting with a balanced lifestyle and improved mental well-being.
- Traveling: I'm enthusiastic about traveling as it allows me experience a diverse group of people, as well as improve my adaptability, problem-solving skills, and broaden my perspective.
- Playing volleyball: Playing volleyball also allows me to strengthen my discipline and resilience. This allows for strategic thinking, teamwork, and collaboration.
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