Mary-Ann Daliva
Scarborough,Canada
Summary
Experienced Warehouse Associate skilled in inventory management, order fulfillment, and logistics coordination. Proficient in optimizing warehouse operations for efficiency and accuracy in product handling and distribution. Committed to ensuring a safe work environment, meeting productivity goals, and exceeding customer expectations. Strong work ethic and attention to detail. Seeking to contribute to a dynamic team environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Lead Overnight Support Manager
Walmart
11.2008 - Current
- Maintaining inventory accuracy for the facility by binning and picking merchandise; utilizing the inventory management system; completing bin audits; working inventory exceptions; and correcting shelf capacities.
- Teaching and training new associates.
- Supporting store operations by executing daily workload and processes; following One Best Way (OBW) standards and procedures. Maintaining modular integrity, spotting merchandise, placing merchandise on the correct counter in the correct space accordant to the label or instruction to ensure stability
- Processing and stocking freight to company standard
- Providing a clean and well zoned store
- Knowledge of GEMINI GUN and Computer
- LICENSE of Walkie Stacker and Wave/Forklift (RAYMOND)
- Knowledge of Receiving Warehouse and finalizing Invoice/SAP
- Reduced staff turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented inventory control measures to minimize loss and maximize profitability during overnight hours.
- Trained new employees on company policies, procedures, and job duties to facilitate their successful integration into the team.
- Optimized store cleanliness and organization, utilizing downtime during overnight hours to maintain an inviting shopping environment for customers.
- Assisted with store merchandising projects, ensuring proper product placement and presentation for customer satisfaction.
Dairy Department Manager
Walmart
- Enhanced customer satisfaction by ensuring a well-stocked and organized dairy department.
- Trained new employees on dairy department procedures, resulting in increased productivity and efficiency.
- Conducted regular audits of department operations, identifying areas for improvement and implementing necessary changes.
- Ensured compliance with local, state, and federal food safety regulations, maintaining a clean and safe working environment at all times.
- Provided exceptional customer service while addressing inquiries regarding product selection and availability in the dairy section.
- Coordinated with suppliers to ensure timely deliveries and maintain appropriate stock levels.
Claims Associate
Walmart
- Processing of return merchandise and store damages under Auto Claims
- Scanning all damaged merchandise out of Inventory in a timely manner
- Processing of Shrinkage, maintaining up to date Returns/Vendor Return Request
- Keeping Claims area neat and free of hazards
- Knowledgeable about Company guidelines regarding the handling of damages/recalled merchandise
- Completing paperwork, packing and shipping the merchandise
- Finalizing and Printing Claims Report
Merchandiser Associate
Walmart
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Food Associate
Walmart
- Resolved customer complaints quickly and professionally, maintaining a positive brand image for the establishment.
- Consistently achieved sales targets by upselling menu items and promoting daily specials.
- Promoted a positive work environment among colleagues through effective communication skills.
- Increased customer satisfaction by providing personalized food recommendations and attentive service.
- Established rapport with repeat customers, fostering loyalty through excellent service and engagement efforts.
- Developed strong product knowledge to effectively answer customer questions and assist with purchasing decisions.
Shoe Sales Associate
Walmart
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
- Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
- Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
Education
Computer Electronics
George Brown College
Toronto, Ontario01.2003
OSSD - undefined
Woburn Collegiate Institute
06.2001
Skills
- Strong customer service expertise
- Strong interpersonal communication
- Proven leadership abilities
- Effective in fast-paced environments
- Adaptability to job demands
- Detail-oriented with strong organizational skills
- Effective multitasking under pressure
- Independent and collaborative work
- Time management
- Problem-solving
- Stocking and receiving
- Merchandise display
Language
English
Certification
- Raymond Jonhston Power Equipment - Training - Walkie, Walkie Stalker, Bravi Sprint - January 2025 to January 2028
Timeline
Lead Overnight Support Manager
Walmart
11.2008 - Current
OSSD - undefined
Woburn Collegiate Institute
Dairy Department Manager
Walmart
Claims Associate
Walmart
Merchandiser Associate
Walmart
Food Associate
Walmart
Shoe Sales Associate
Walmart
Computer Electronics
George Brown College
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