Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Certification
Timeline
Generic

Mary Ann Chika

Winnipeg,Canada

Summary

I am a Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments, and social activities. Well-organized and compassionate with good relationship-building skills.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Scheduling Coordinator

CBI home and Health
Winnipeg, MB
02.2025 - Current
  • Coordinate daily and weekly schedules for nurses and personal support workers to ensure seamless service delivery to clients.
  • Work closely with care coordinators, HR, and nursing supervisors to align staffing with care plans.
  • Utilize scheduling software such as AlayaCare and Procura to manage shifts and assignments accordingly.
  • Demonstrate strong multitasking and decision-making skills in a fast-paced, high-pressure environment.
  • Ensure all calls are documented properly, following corporate procedure.
  • Familiar with healthcare terminology, mobility support needs, and care plans from coordinating nursing and PSW services.
  • Demonstrate empathy and professionalism when assisting clients with service-related inquiries and scheduling needs.

Youth Care and Support Worker

Service beyond Support
Winnipeg, MB
10.2024 - Current
  • Implemented safety protocols when dealing with potentially violent situations.
  • Offered key emotional support to special needs youth.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Assisted with daily living activities such as meal preparation, shopping, transportation and medical appointments.
  • Ensured compliance with all applicable laws, regulations and policies governing care of minors.
  • Participated in regular team meetings to discuss strategies for working with clients.

Direct Support Worker

Pulford Community Living
Winnipeg, Manitoba
02.2023 - 08.2024
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Managed client schedules, ensuring timely administration of medications, and attending doctor's appointments.
  • Maintained a hygienic and organized living space for clients by performing routine cleaning duties, including sanitizing surfaces, laundering garments, and managing dishwashing tasks to promote health and safety.
  • Transported clients to doctor's appointments and errands.
  • Maintained individual calendars covering personal and medical appointments.
  • Followed care plan and directions to administer medications.

Customer Service Representative

Intouch CX
Winnipeg, Manitoba
10.2021 - 10.2022
  • Handled customer inquiries, payments and service requests.
  • Managed customer calls efficiently in a fast-paced call center environment.
  • Escalated issues that could not be resolved independently to supervisors or managers for further assistance.
  • Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
  • Set up customer accounts in system and updated details to reflect current information.
  • Communicated a variety of information in order to provide comprehensive understanding of company's product and services.

Education

Bachelor of business administration - Human Resources Management

University of Winnipeg
Winnipeg, Manitoba
08.2024

Skills

  • Excellent problem solving skills
  • Ability to multi-task
  • Great communication skills
  • Strong attention to detail
  • Excellent Record keeping
  • Strong interpersonal skills
  • Crisis intervention
  • Mobility assistance
  • Time management

Volunteer Experience

Registration Desk Support for Career Fairs, International University of Grand Bassam, Bassam, Ivory Coast, 09/01/18

Languages

  • English
  • French

Certification

  • Driver's license
  • First Aid and CPR
  • Criminal record checks
  • Adult and child abuse checks
  • Non-violent crisis intervention certificate

Timeline

Scheduling Coordinator

CBI home and Health
02.2025 - Current

Youth Care and Support Worker

Service beyond Support
10.2024 - Current

Direct Support Worker

Pulford Community Living
02.2023 - 08.2024

Customer Service Representative

Intouch CX
10.2021 - 10.2022

Bachelor of business administration - Human Resources Management

University of Winnipeg

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Mary Ann Chika