Mary Aiyedogbon
Montreal,Quebec
Summary
Strong belief in company loyalty, professionalism, integrity and a superior work ethics excellent problem solving and decision making skills, strong leadership and a positive attitude that motivates others to higher level of performance, excellent follow up and follow through skills that ensures positive outcomes, readiness to accept change and embrace new ideas that illustrates flexibility experience.
Overview
7
7
years of professional experience
Work History
Account Manager
Paxful
01.2022 - 05.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Educated clients on new products or services to increase customer engagement with brand.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Developed and implemented strategies to increase client retention.
Bank Teller
United Bank For Africa
02.2021 - 12.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
Receptionist
FBM Place Hotel
12.2019 - 10.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
Health Maintenance Officer
St Raphael Divine Mercy Specialist Hospital
04.2016 - 04.2017
- Maintained accurate records of maintenance work completed, streamlining future repairs and reducing costs.
- Improved equipment reliability by conducting regular maintenance and inspections.
- Performed comprehensive assessments of equipment condition, identifying opportunities for improvement or replacement when necessary.
- Reduced downtime through preventative maintenance tasks and timely repairs.
Education
Hnd - Banking And Finance
Lagos State Polytechnic
Lagos State 10.2019
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Client Relationship Management
- Customer Satisfaction
- Relationship Building
- Strategic Planning
- Customer Relationships
- Team Training
Languages
English
Elementary
Timeline
Account Manager
Paxful
01.2022 - 05.2023
Bank Teller
United Bank For Africa
02.2021 - 12.2021
Receptionist
FBM Place Hotel
12.2019 - 10.2020
Health Maintenance Officer
St Raphael Divine Mercy Specialist Hospital
04.2016 - 04.2017
Hnd - Banking And Finance
Lagos State Polytechnic
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