Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Abright

Apple Valley

Summary

Adept at enhancing customer experiences and streamlining service workflows, I leveraged my exceptional customer service and cash handling skills at Chili's Bar and Grill to significantly improve guest satisfaction. My ability to maintain high cleanliness standards and foster positive relationships with patrons showcases my strong work ethic and hospitality service expertise.

Overview

37
37
years of professional experience

Work History

Server

Chili's Bar and Grill
07.2016 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Retail Associate

Boot Barn
03.2016 - 02.2019
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.

Youth Mentor

Falcon Ridge Ranch
02.2013 - 12.2015
  • Increased youth engagement by incorporating interactive activities and group discussions in mentoring sessions.
  • Developed strong communication skills in youths by providing constructive feedback and regularly engaging them in reflective conversations about their progress.
  • Provided academic support through tutoring sessions, contributing to improved grades and study habits among mentees.
  • Introduced students to positive and creative outlets such as drawing and poetry.
  • Strengthened leadership abilities in youths by providing opportunities for them to take on responsibilities within group activities or projects.
  • Fostered a culture of mutual support among mentees by encouraging peer mentorship and collaborative learning.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.

Pharmacy Technician

A Family Pharmacy
07.2008 - 10.2012
  • Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
  • Prepared and labeled medication orders, including oral, IV, and topical prescriptions, to meet patient needs.
  • Maintained clean and organized work environment, adhering to safety and sanitation guidelines.
  • Utilized pharmacy management software to maintain up-to-date patient records and inventory levels.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Server

J&T Branding Company
11.1992 - 01.2006
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

Sizzler Steak House
07.1987 - 11.1992
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

High School Diploma -

Edgewood High School
West Covina, CA
05-1986

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Professional appearance
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • High volume dining
  • Sales techniques
  • Sales expertise

Timeline

Server

Chili's Bar and Grill
07.2016 - 08.2024

Retail Associate

Boot Barn
03.2016 - 02.2019

Youth Mentor

Falcon Ridge Ranch
02.2013 - 12.2015

Pharmacy Technician

A Family Pharmacy
07.2008 - 10.2012

Server

J&T Branding Company
11.1992 - 01.2006

Server

Sizzler Steak House
07.1987 - 11.1992

High School Diploma -

Edgewood High School

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Mary Abright