Marwan Saad
Burlington,ON
Summary
Banking professional with over two years of finance experience, specializing in client financial planning conversations, investment discussions, and policy driven banking solutions. Skilled in reviewing client documentation, verifying information, and identifying risk indicators while maintaining strict compliance with internal procedures. Recognized for high accuracy, sound judgment, and disciplined processes. Well equipped to contribute to credit adjudication, risk assessment, underwriting documentation review, and informed decision making in analytical roles within the financial industry
Overview
2
2
years of professional experience
1
1
Certification
Work History
Financial Services Representative
CIBC Bank
12.2024 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Conducted due diligence for new account openings, ensuring compliance with KYC and AML regulations.
- Provided personalized investment strategies based on client goals and risk tolerance, while assessing potential risk factors.
- Collaborated with compliance and risk teams to investigate suspicious activities, supporting fraud prevention and risk mitigation initiatives.
- Worked with cross functional teams to enhance fraud detection processes and implement improved security measures
- Consistently exceeded sales targets for banking products and investment solutions.
- Achieved high Net Promoter Score ratings, reflecting superior client satisfaction and loyalty.
Client Service Representative
CIBC Bank
10.2023 - 12.2024
- Delivered prompt and accurate assistance to clients, resolving banking inquiries, credit card issues, and account-related concerns to ensure high levels of satisfaction.
- Processed transactions accurately while adhering to banking policies and procedures.
- Educated clients on secure banking practices and digital fraud prevention measures.
- Supported branch operations by processing transactions efficiently and maintaining detailed records.
- Successfully identified and escalated multiple instances of suspected fraud, contributing to improved branch security and loss prevention.
- Trained new team members on compliance procedures and fraud detection best practices, improving branch performance.
Financial Sales Representative
PC Financial
08.2024 - 10.2024
- Provided tailored financial product recommendations to clients, including credit card options aligned with their needs and goals.
- Educated clients on the benefits and features of various credit card options, driving successful application submissions.
- Maintained awareness of potential fraud indicators during client interactions and credit card application processing, escalating concerns as appropriate.
Education
Bachelor of Arts - International Development in Economics
University of Guelph
Guelph12-2023
Skills
- Customer relationship management
- Fraud Detection & Prevention
- Attention to Detail
- Digital Literacy
- Regulatory Compliance:
- Credit analysis
- Risk management
- Investment strategies
- Communication Skills
- Time Management
Certification
- Mutual Funds License IFSE Institute, 06/2024
- Anti Money Laundering & Terrorist Financing for Banking Professionals
Timeline
Financial Services Representative
CIBC Bank
12.2024 - Current
Financial Sales Representative
PC Financial
08.2024 - 10.2024
Client Service Representative
CIBC Bank
10.2023 - 12.2024
Bachelor of Arts - International Development in Economics
University of Guelph