Marwan Hanoosh
Bowmanville,ON
Summary
Dynamic Telecom Engineer with extensive expertise in LTE network diagnostics and advanced troubleshooting, excelling in 4G/LTE EPC configuration and troubleshooting. Demonstrated ability to resolve complex technical challenges, significantly enhancing system performance. Skilled in networking and troubleshooting while effectively coordinating teams to foster collaboration. Committed to delivering optimum and robust solutions and promoting collaboration for continuous improvement within technical environments.
Overview
15
15
years of professional experience
Work History
Test Engineer
Aviat Networks (Redline Communications)
ON, Canada
04.2022 - Current
- Tested and validated new software builds for specific bug fixes and added features.
- Built and maintained lab setups for development teams to utilize during new build creation.
- Tested product with hardware modifications, ensuring complete functionality.
- Replicated field reported issues and bugs in a controlled lab.
- Compiled recommendations for new and updated test cases.
- Oversee maintenance of QA lab test equipment and DUTs.
- Managed and took part in QA cycles for essential tasks.
- Resolved escalations from the TAC team for field issues and customer-reported bugs, and provided advanced solutions for high-priority technical challenges that exceeded the TAC team's capabilities.
- Prepared comprehensive documentation for identified problems, logged tickets in Jira, and engaged pertinent team members to gather subsequent requirements.
- Confirmed performance compliance of third-party equipment.
Senior Support Engineer
Aviat Networks (Redline Communications)
ON, Canada
04.2019 - 04.2022
- Addressed and rectified issues within clients' LTE networks.
- Diagnosed and addressed challenges in large-scale wireless infrastructures.
- Collaborated with junior staff to address and resolve intricate challenges.
- Facilitated learning processes by troubleshooting issues, explaining the use of various equipment, and setting up lab environments for testing and reproducing bugs.
- Participated in new product development by conducting lab/field tests to validate functionality and identify any software bugs or production defects.
- Staged and built LTE systems for various client deployments, including components like EPC, MME, SGW, PGW, HSS, PCRF, and eNBs.
- Generated OVA packages by pre-configuring and staging according to specific customer requirements.
- Collaborated with Operation/Sales teams to validate equipment performance pre-shipment.
- Assisted clients with Redline's FlexTalk PTT platform issues.
- Served as primary liaison for customers facing technical difficulties.
- Analyzed software bugs, filed issues, and feature requests in detail.
- Supported seamless integration of Redline's proprietary products into various systems using SNMP, RADIUS, and Syslog servers.
- Executed on-site evaluations focused on maintaining network performance and identifying areas for improvement.
- Ensure continuous availability by participating in around-the-clock support rotations.
Freelancer
General Services & Consultations
Turkey
11.2016 - 10.2018
- Established communication pathways linking trade business partners with regional suppliers.
- Facilitated the end-to-end process of contract finalization.
- Coordinated payment processing, packing, shipping, and delivery tasks.
- Resolved home network issues effectively while addressing smartphone software concerns.
- Provided education on online banking operations, bill payments solutions, and travel planning processes.
Field Service Engineer
Emerson Process Management
Iraq
04.2013 - 09.2016
- Oversaw scheduling and execution for SCADA Systems installation and start-up.
- Managed implementation of flow meters, solar panels, batteries and communications equipment at diverse locations.
- Evaluated requirements, planned tasks, facilitated interactions with stakeholders.
- Managed requisite documentation, resources, instruments, and workforce.
- Coordinated project timelines, tracked progress and communicated results to management.
- Monitored on-site activities to ensure adherence to safety standards and client specifications.
- Provided hands-on guidance to newly hired team members and junior staff.
- Delivered equipment demonstrations to assist with sales support activities.
- Proactively engaged clients to discuss potential project growth and ongoing support agreements.
Commissioning Engineer
KROHNE Oil & Gas
Iraq
03.2012 - 04.2013
- Conducted pre-commissioning, commissioning, and start-up activities for oil and gas metering skids and associated components.
- Maintained equipment functionality by adhering to specifications.
- Coordinated with installation and project engineers to streamline processes.
- Participated in Factory and Site Acceptance Tests, ensuring project hand-offs.
- Identified and addressed system faults effectively.
- Streamlined scheduling processes and managed workflows to ensure timely project completion.
- Mentored colleagues and facilitated training sessions for engineers.
- Delivered comprehensive training to maintenance and operation staff as requested by clients.
- Addressed materials, shipment status, missing parts, billing concerns and payments, while ensured sustained technological support.
Network Monitoring Engineer
KOREK TELECOM
Iraq
03.2010 - 03.2012
- Managed cellular network's monitoring system and maintained its operations.
- Collaborated with roll-out teams, third-party suppliers, and subcontractors for issue management.
- Enhanced software applications while ensuring serial audits of hardware were maintained.
- Conducted regular health and safety evaluations alongside housekeeping inspections.
- Planned layouts for racks, electrical outlets, and various cabling systems.
Education
B.Sc. Electrical Engineering -
University of Basra
01.2009
Skills
- Computers: installation and troubleshooting
- Microsoft Office proficiency
- Virtual Machine, VMware ESXi, Proxmox
- Telecommunications: Fixed Wireless and Mobility
- Proficient in 4G/LTE EPC core configuration and operation
- QA, Testing and Validation
- LAB Builds
- 5G core and call flows
- Networking and routing, L1/L3
- Linux OS and applications
- Packet Captures (eg Wire Shark)
- PLC programming and troubleshooting (Allen-Bradley, Automation Direct)
- Team Player
- Team Leadership
- Bilingual: English, Arabic
Professional Association
- Professional Engineers of Ontario (PEO), License Professional Engineer (P.ENG), 08/01/21, 100538744
- Ontario Society of Professional Engineers (OSPE), 03/01/20, 40021940
Timeline
Test Engineer
Aviat Networks (Redline Communications)
04.2022 - Current
Senior Support Engineer
Aviat Networks (Redline Communications)
04.2019 - 04.2022
Freelancer
General Services & Consultations
11.2016 - 10.2018
Field Service Engineer
Emerson Process Management
04.2013 - 09.2016
Commissioning Engineer
KROHNE Oil & Gas
03.2012 - 04.2013
Network Monitoring Engineer
KOREK TELECOM
03.2010 - 03.2012
B.Sc. Electrical Engineering -
University of Basra
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