Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Languages
Interests
Software
Websites
Work Preference
Timeline
AssistantManager
MARWAN AL-JAUFY

MARWAN AL-JAUFY

Student
Toronto,Ontario

Summary

Detail-oriented and highly motivated professional with extensive experience in logistics, customer service, and material handling, now pursuing a Bachelor of Engineering in Software Engineering with a focus on Security at the Lassonde School of Engineering, York University. Adept at managing complex operations, optimizing processes, and delivering exceptional service in fast-paced environments. Skilled in problem-solving, organization, and communication, with a proven track record of reducing discrepancies and improving workflow efficiency. Currently leveraging strong analytical and technical skills to transition into the software engineering field, with a particular interest in security systems and protocols.

Overview

3
3
Languages
14
14
years of post-secondary education
11
11
years of professional experience

Work History

Material Handler

DHL Supply Chain
Toronto, Ontario
09.2022 - 05.2024
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Transported inventory items to appropriate locations.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Packed items into appropriate containers for shipment.
  • Received and unpacked shipments and new equipment as directed.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Operated equipment while observing standard safety procedures.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Maintained clean, orderly work environment free of hazards.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Assembled pallets and crates for secure transportation of materials.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Strapped items down over protective padding to secure throughout transportation.
  • Verified documentation and condition of freight to assure quality standards were achieved.

Debriefer

Dhl Express Canada
Hamilton, ON
09.2019 - 01.2022
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Directed all dispatching, routing and tracking of 70 fleet vehicles.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Collaborated with customer service to achieve completion of delivery shipments.
  • Prepared variety of different written communications, reports and documents to ensure smooth operations.
  • Documented all changes in computer tracking system.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Explained questions in better detail for interviewees to allow truthful answers.
  • Observed participants and recorded results.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
  • Identified issues, analyzed information and provided solutions to problems.

Customer Service Advisor

DHL Canada
Brampton, ON
08.2018 - 09.2019
  • Maintained 3 minute call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Helped average of Seventy customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
  • Explained charges, fees, terms of sales and service agreements to over 70 customers daily.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Reached out to customers to offer assistance with account and service issues, as well as propose new service choices.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

Sales Associate

Al-Jaufy Fisheries - Home Bussiness
Mombasa, Coast Province
01.2013 - 03.2018
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Solved customer challenges by offering relevant products and services.
  • Educated associates on market trends and stayed up-to-date on forecasts.
  • Processed product returns and assisted customers with other selections.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Managed over 50 sales every day.

Education

Bachelor of Engineering - Software Engineering

York University - Lassonde School of Engineering
Toronto
2022.01 - Current

High School Diploma -

HWDSB Community And Continuing Education
Hamilton, ON
10.2019 - 12.2020

No Degree - Pre-Employment Training

YMCA Youth Job Connection Workshop
Hamilton, ON
06.2018 - 07.2018

No Degree - Primary And Secondary School Education

Home School
Mombasa
01.2003 - 12.2014

Skills

Computer proficiency

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Price is what you pay. Value is what you get.
Warren Buffett

Languages

English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)

Interests

Soccer

Gaming

Body building

Motivational Speaking

Software

MATLAB

Java (Introduction to Object-Oriented Programming)

Computer Organization (RISC-V and Verilog)

Microsoft Office Applications

Websites

Work Preference

Work Type

Full TimeContract WorkPart Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CulturePersonal development programsWork-life balanceHealthcare benefits

Timeline

Material Handler

DHL Supply Chain
09.2022 - 05.2024

Bachelor of Engineering - Software Engineering

York University - Lassonde School of Engineering
2022.01 - Current

High School Diploma -

HWDSB Community And Continuing Education
10.2019 - 12.2020

Debriefer

Dhl Express Canada
09.2019 - 01.2022

Customer Service Advisor

DHL Canada
08.2018 - 09.2019

No Degree - Pre-Employment Training

YMCA Youth Job Connection Workshop
06.2018 - 07.2018

Sales Associate

Al-Jaufy Fisheries - Home Bussiness
01.2013 - 03.2018

No Degree - Primary And Secondary School Education

Home School
01.2003 - 12.2014

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