Marwa Karimi
Immgeration legal assistant
Toronto,ON
Summary
Dedicated student with hands-on experience in customer service within retail and restaurant environments. Demonstrated efficiency in operating cash registers and processing transactions accurately. Skilled in developing effective service delivery methods that align with company values and enhance customer satisfaction. Strong public relations and communication abilities foster repeat business opportunities. Highly skilled Services Specialist with relevant background in customer service, operational efficiency, and problem-solving. Strengths include ability to manage multiple projects, strong communication skills, and a knack for improving processes to enhance customer satisfaction. In previous roles, significantly improved service delivery by identifying inefficiencies and implementing effective solutions.
Overview
6
6
years of professional experience
5
5
Certification
Work History
Immigration Legal Assistant
IRCC Canada, Etobicoke
Toronto, Ontario
12.2023 - 07.2025
- Assisted attorneys in preparing immigration applications and petitions.
- Conducted client interviews to gather necessary information for cases.
- Organized and scheduled appointments for client consultations and hearings.
- Coordinated accurate and timely immigration advising services for international students through in-person, email, Skype and telephone consultations.
- Translated documents into language for client and interpreted verbal communications to enable client to understand immigration process.
- Provided translations of foreign language documents into English.
Financial Planner
World Financial group (WFG)
Toronto, Ontario
12.2022 - 11.2023
- Developed personalized financial plans for clients based on individual goals.
- Conducted thorough market research to identify investment opportunities for clients.
- Collaborated with team members to refine financial planning processes and tools.
- Managed client relationships through regular communication and follow-ups on plans.
- Maintained up-to-date knowledge of industry trends, regulations, and best practices.
- Counseled clients on how best to use their assets in order to meet their long-term goals.
Teller
RBC Bank
Toronto, Ontario
12.2021 - 11.2022
- Processed customer transactions accurately and efficiently.
- Resolved customer issues and escalated when necessary.
- Balanced cash drawer daily to ensure accuracy and integrity.
- Balanced cash drawers on a daily basis.
- Maintained confidentiality of all customer records and information according to company policies.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over telephone.
Dental Assistant and Reception
Agha Khan
Toronto, Ontario
01.2020 - 11.2021
- Assisted in patient preparation for dental procedures and examinations.
- Maintained cleanliness and sterilization of dental instruments and equipment.
- Managed appointment scheduling to optimize office workflow and efficiency.
- Took digital X-rays of teeth using radiographic equipment.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Explained dental services and payment plans to help patients make informed decisions.
Education
High School Diploma -
Thistletown Collegiate Institute
Etobicoke, ON06-2026
High School Diploma -
Shamal Hight School
Afghanistan 12-2020
Skills
- Effective communication
- Customer service
- Problem resolution
- Time management
- Computer skills
- Excellent communication
- Visa classifications
- Immigration inquiries
- Case management
- Office administration
- Visa application processing
- Immigration law expertise
Certification
- Human Resources Management Assistant
- Financial Planner
- Stock Market Certificate
- Dental Assistant
- Microsoft Office Specialist
Languages
English
Native language
English
Advanced (C1)
C1
Farsi
Proficient (C2)
C2
Timeline
Immigration Legal Assistant
IRCC Canada, Etobicoke
12.2023 - 07.2025
Financial Planner
World Financial group (WFG)
12.2022 - 11.2023
Teller
RBC Bank
12.2021 - 11.2022
Dental Assistant and Reception
Agha Khan
01.2020 - 11.2021
High School Diploma -
Thistletown Collegiate Institute
High School Diploma -
Shamal Hight School
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