Marwa Hussein

Managed budgets and expenses to comply with government tax regulations. In addition to that, I was able to manage the transportation of more than 350 dogs from Lebanon to Canada.This included coordinating with airlines, confirming that the charity complies with government health regulations and veterinary requirements . This was followed by creating database and updating recue website to receive and scan applications. Eventually, I have ended up being one of the directors.

Organized over 45 pharmaceutical conferences and congresses, by supervising events department effectively.
I have also ensured successful execution by coordinating logistics for diverse pharmaceutical events and was eventually recognized for exceptional performance with promotion to personal assistant for administrative director, This eventually gave me the chance to improve administrative functions within the organization.

Within this position , I have provided guests with with information on hotel services, amenities, and packages. I have also processed guest payments for reservations over the phone and verified all information This position also included direct communication with the leading worldwide website, booking.com, by entering hotel information and constantly updating availability and prices.

Coordinated front office functions, while elevating customer relations through effective management.
I have also Implemented strategies for efficient handling of guest inquiries and requests, including managing day-to-day operations at the front desk to support exceptional service delivery.

Entry-level position by performing guest check-ins and checkouts, liaising with different departments, and customer relationships. I have assisted guests with special requests whenever possible. This included :

• Following up with customers after their stay to ensure satisfaction levels remained high.
• Handling complaints or escalated issues to appropriate manager when necessary.
• Answering guest inquiries regarding hotel services, amenities, and local attractions.
• Performing administrative duties including filing paperwork, updating guest profiles, and responding to emails and phone calls.
• Resolving d billing discrepancies promptly and accurately.
• Greeting guests upon arrival and provided assistance with check-in procedures.