Marwa Hadef
Surrey
Summary
Results-driven sales professional with a strong background in customer service and retail sales. Skilled at engaging customers, driving revenue growth, and managing store operations. Fluent in English and Persian, with exceptional communication and problem-solving abilities. Thrives in fast-paced environments with a positive and team-oriented approach.
Overview
2
2
years of professional experience
Work History
Sales Associate
Old Navy
05.2023 - 01.2025
- Assisted an average of 50+ customers per shift, providing excellent customer service and product recommendations
- Efficiently processed transactions, returns, and exchanges while maintaining accuracy
- Resolved customer concerns with professionalism and strong conflict resolution skills
- Demonstrated strong selling techniques, contributing to increased store revenue
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
GUESS
12.2023 - 01.2024
- Delivered high-quality customer service, driving sales and promoting store promotions
- Educated customers on promotions and special offers, enhancing sales performance
- Built relationships with customers to encourage repeat business.
- Maintained a clean and appealing store environment
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Barista
Bubba Tea & Waffle House
09.2022 - 01.2023
- Prepared and served high-quality beverages with speed and accuracy
- Ensured customer satisfaction by fulfilling special requests and maintaining consistency
- Efficiently handled cash transactions and operated the POS system
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
Associate of Arts - International Studies Program
Douglas College
New Westminster, BC01-2028
High School Diploma -
Guildford Park Secondary School
Surrey, BC06-2023
Skills
- High attention to detail
- Strong teamwork skills
- Critical thinking
- Problem-solving abilities
- Excellent verbal communication
- Excellent written communication
- Cash handling
- Customer service
- Time management
Additional Information
Available for full-time or part-time positions, Strong ability to adapt and learn quickly in new settings
Languages
English
Full Professional
Persian
Full Professional
Timeline
Sales Associate
GUESS
12.2023 - 01.2024
Sales Associate
Old Navy
05.2023 - 01.2025
Barista
Bubba Tea & Waffle House
09.2022 - 01.2023
Associate of Arts - International Studies Program
Douglas College
High School Diploma -
Guildford Park Secondary School