Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst
Marwa Gorbech

Marwa Gorbech

Summary

Accurate Senior Analyst with exceptional teamwork, leadership and communication skills. Over 4 years of experience working on large-scale projects as well handling daily operational requests. Exceptional technical understanding to meet project deadlines.

Overview

7
7
years of professional experience

Work History

Sr Analyst-Resources team

TD insurance
10.2020 - Current
  • Provide all type of assistance to advisors including technical support, personalized recommendations, and continuous monitoring to ensure a good resolution
  • Evaluate and make decisions on complex files, employing a combination of underwriting judgment and adherence to established rules
  • Communicate with other departments to insure the best resolution of the file
  • Manage and resolve complaints and requests external organizations such as AMF, ChAD, and Ombudsman, ensuring compliance and prompt resolution
  • Investigate Errors and Omissions (E&O) files, employing a meticulous approach to effectively address issues
  • Identify technical and procedural issues, escalating them to the appropriate department to contribute to swift resolution and process improvement
  • Develop job aids and training materials, facilitating training and coaching sessions to empower advisors with the necessary skills
  • Create a detailed monthly evaluation report for Senior Agents based on call monitoring
  • Actively participate in new projects, bringing expertise in insurance to the table for initiatives such as the introduction of new products, procedural enhancements, or system updates.

Insurance Advisor

TD Insurance
04.2019 - 09.2020
  • Understand customer needs and recommend the most fitting product
  • Maintain follow-up on files requiring underwriting approval
  • Collaborate seamlessly with other departments to ensure the proper handling of files
  • Share Knowledge and technical issue workarounds with team members
  • Collaborate with the underwriting team to create a bi-weekly presentation in order to enhance the team's compliance results.

Entrepreneur and Franchisee

Jan-Pro Canada EST
11.2016 - 03.2019
  • Manage a cleaning compagnie and supervise two employees
  • Guarantee customer satisfaction and ensure the continuity of contracts

Education

Intensive English language training -

L'institut Linguistique De Montréal
12.2020

Dual-discipline bachelor's degree - Biology and Geological Sciences

Faculty of Sciences
12.2016

Skills

  • Winner of the TDI ALLSTARS award in both 2022 and 2020
  • Excellent verbal and written communication skills
  • Good communication and leadership
  • Strong analytical skills and Multitasking
  • Collaborative team player with a positive, innovative, and problem-solving mindset

Languages

English
Full Professional
French
Full Professional

Timeline

Sr Analyst-Resources team

TD insurance
10.2020 - Current

Insurance Advisor

TD Insurance
04.2019 - 09.2020

Entrepreneur and Franchisee

Jan-Pro Canada EST
11.2016 - 03.2019

Intensive English language training -

L'institut Linguistique De Montréal

Dual-discipline bachelor's degree - Biology and Geological Sciences

Faculty of Sciences

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Marwa Gorbech