Proficiency in HRIS platforms such as Ceridian Dayforce, and Kronos for time-tracking software, payroll, benefits, recruitment & onboarding
Marwa Eid
Human Resources Professional
Barrie,ON
Summary
Detail-oriented and innovative professional seeking dynamic opportunities to apply recent knowledge, experience, and educational background. Skilled in various HR facets, including policy development, HRIS implementation, health & safety, recruitment, performance management, compensation, and benefits administration. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches.
Overview
12
12
years of professional experience
2
2
Languages
Work History
People & Culture Manager
Osmow’s Inc.
10.2021 - Current
- Formulate and execute HR strategies aligned with business objectives.
- Foster positive relations between management and staff by addressing concerns and grievances.
- Lead the recruitment and selection process.
- Drive talent development, engagement, and retention to meet organizational needs.
- Develop, implement, and monitor HR policies, systems, and procedures.
- Cultivate a supportive and productive work environment.
- Oversee performance appraisal systems to drive excellence.
- Manage compensation and benefits programs.
- Evaluate training needs and oversee training initiatives.
- Provide decision support to management through HR metrics.
- Ensure compliance with legal regulations in all HR practices.
- Conduct employee surveys to identify areas of improvement and create targeted action plans.
- Implement training programs to boost overall productivity and skill sets.
- Negotiate benefits packages with vendors for improved offerings while maintaining cost efficiency.
- Manage recognition programs to celebrate employee achievements and increase morale.
- Improve company culture through diversity and inclusion initiatives.
- Create a comprehensive onboarding process to support new hires from day one.
- Drive projects from conception to completion.
- Build strong relationships with leaders to communicate strategic goals and initiatives.
- Plan and maintain communication policies and procedures.
Senior Human Resources Generalist
Quest Windows Systems Inc.
04.2019 - 09.2021
- Collaborated with the HR Manager to uphold HR strategies and streamline processes.
- Generated and analyzed reports to identify trends and recommend improvements.
- Managed the HRIS database and prepared critical HR analytics.
- Conducted employee surveys and exit interviews, maintaining personnel records.
- Administered employee training and development programs, evaluating their effectiveness.
- Actively participated in Joint Health and Safety Committee (JHSC) activities.
- Facilitated employee information meetings on policies, benefits, and compensation.
- Addressed employee concerns and grievances in collaboration with management.
- Provided guidance on legal HR matters, including hiring, terminations, and disciplinary actions.
- Served as a liaison for labor mediation and conflict resolution with union representatives.
- Supported daily HR operations and initiatives.
- Assisted in payroll processing, ensuring accurate and timely compensation.
- Managed benefits administration, ensuring compliance with federal regulations and optimizing employee satisfaction.
- Led training initiatives to increase workforce competencies, resulting in higher productivity levels.
- Participated in the recruitment process by screening resumes, conducting interviews, and evaluating candidates.
- Conducted thorough investigations into workplace complaints, resolving conflicts fairly and efficiently.
- Facilitated annual performance reviews, providing constructive feedback and setting professional growth goals.
- Mediated employee disputes to find mutually beneficial resolutions.
- Monitored employee attendance and performance, addressing issues according to company policies.
- Assisted with writing job postings and job descriptions.
Human Resources Coordinator
Aluminum Window Designs, Canada
02.2017 - 03.2019
- Organized employee files to ensure compliance with regulations
- Assisted in payroll processing by gathering necessary information
- Facilitated new employee orientation, ensuring adherence to health and safety protocols
- Supported HR team in maintaining health and safety procedures
- Managed new employee onboarding tasks, including IT setup and communication
- Generated reports and maintained records for temporary employees
- Coordinated pre-employment testing as required
- Supported facility communication through bulletin board maintenance
- Provided daily headcount reports for production staff
- Assisted with various HR administrative tasks.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Maintained human resources information system and kept employee files up to date and accurate.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Human Resources Assistant
Virgin Megastores Company
10.2014 - 07.2016
- Conducted interviews and recruited candidates for training programs
- Developed and monitored statistical reports to enhance recruitment strategies
- Established and managed HR filing systems, both manual and automated
- Assisted in scheduling, timekeeping, and vacation management
- Supported HR manager during recruitment and induction processes
- Coordinated travel arrangements and reservations
- Facilitated in-house training sessions and tracked attendance
- Assisted with background checks and reference reviews.
Human Resources Administrator
TG, I.ZONE Apple Authorized Resellers
10.2012 - 09.2014
- Supported recruitment and induction processes
- Managed personnel records and assisted with labor relations
- Conducted job evaluations and administered benefits
- Reviewed and inputted HR data accurately
- Maintained communication with prospective candidates
- Scheduled interviews and followed up with candidates.
Education
CHRL Designation -
HRPA
Certificate in Human Resources Management - undefined
York University
Master’s degree in business administration - Employee Relations
Leicester University
Postgraduate Diploma in Human Resources Management - undefined
American University
Cairo, EgyptBachelor’s degree in commerce & business administration - undefined
Helwan University
Skills
- Workforce Planning
- Stakeholder Management
- Diversity and Inclusion
- Budgeting and financial management
Proficiency
- Microsoft Office (Word, Excel, PowerPoint, Visio)
- MS Outlook
- Ceridian (Dayforce)
- Kronos
- QuickBooks
- Time Guardian Pro
Hr Skills
- Performance Management
- New Employee Orientation
- Benefits Administration
- Payroll Oversight
- Employee Retention
- Diversity Promotion
- Metric Tracking
- Training Programs
- Employee Evaluations
- Insurance Negotiation and Agreements
- Retirement Programs
- HRIS Software
- HR Reporting
- Compensation Management
- HR Processes
Accomplishments
- Overhauled the performance appraisal system to make it more objective and aligned with company goals, resulting in clearer performance expectations and increased employee motivation.
- Conducted performance management training for all managers, leading to more effective and consistent evaluations across departments.
- Successfully implemented a new Human Resources Information System (HRIS), improving data accuracy and HR efficiency.
- Implemented multiple HRIS platforms, such as Ceridian Dayforce and Kronos, to streamline HR processes and enhance reporting capabilities.
- Developed and enforced new HR policies that ensured compliance with federal and state regulations, reducing legal risks and audit findings.
- Implemented a comprehensive diversity and inclusion policy, increasing workforce diversity by 15% and fostering a more inclusive workplace culture.
- Conducted a thorough compensation analysis and restructured the pay scale to ensure market competitiveness, resulting in improved employee satisfaction and retention.
- Negotiated with benefit providers to enhance employee benefits packages while reducing overall costs by 10%.
- Mediated and resolved numerous employee disputes, maintaining a positive work environment and reducing potential legal issues contributing to improved safety protocols and employee well-being.
- Successfully planned and implemented multiple health and safety programs, ensuring all required infrastructure for a safe work environment.
- Played a key role in aligning HR strategies with overall business goals, supporting the company’s growth and strategic direction.
- Built strong relationships with senior leadership, providing strategic HR insights that contributed to informed decision-making and organizational success.
Software
Proficiency in tools like Microsoft Teams, google meet or Zoom for internal communication and collaboration
Experience with document management software such as DocuSignMicrosoft Office or handling HR documents and records
Experience using platforms like LinkedIn and Glassdoor for employer branding efforts
Timeline
People & Culture Manager
Osmow’s Inc.
10.2021 - Current
Senior Human Resources Generalist
Quest Windows Systems Inc.
04.2019 - 09.2021
Human Resources Coordinator
Aluminum Window Designs, Canada
02.2017 - 03.2019
Human Resources Assistant
Virgin Megastores Company
10.2014 - 07.2016
Human Resources Administrator
TG, I.ZONE Apple Authorized Resellers
10.2012 - 09.2014
CHRL Designation -
HRPA
Certificate in Human Resources Management - undefined
York University
Master’s degree in business administration - Employee Relations
Leicester University
Postgraduate Diploma in Human Resources Management - undefined
American University
Bachelor’s degree in commerce & business administration - undefined
Helwan University
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