Summary
Overview
Work History
Education
Skills
Certification
Timeline
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MARWA AHAD

Ajax,ON

Summary

A highly-motivated individual with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Travel Associate

American Express Global Business
04.2022 - Current
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.

Corporate Travel Consultant

American Global Express
06.2023 - 12.2023
  • Provided support for dedicated account holders in managing their client accommodations according to their account policies, regulations, and protocols.
  • Responded quickly and efficiently to customer inquiries about their upcoming business trips.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Administrative Assistant

Women’s Multicultural, Resource and Counselling Center
Ajax, ON
07.2018 - 08.2019
  • Organized and maintained filing and document management
  • Assisted in various projects
  • Contacted and interacted with clients

Education

Bachelor of Arts - Legal Studies

Ontario Tech University
Oshawa, ON
04.2024

Skills

  • Dedicated to providing exceptional customer service
  • Strong working ethic and focused on doing a job plus exceeding expectations
  • Excellent at multitasking and meeting deadlines
  • Multi-lingual in English, Dari, Urdu, and French
  • Polite and professional when dealing with others/customers/coworkers
  • Willing to learn new things

Certification

  • TICO Certificated
  • GDS skilled (Amadeus)

Timeline

Corporate Travel Consultant

American Global Express
06.2023 - 12.2023

Travel Associate

American Express Global Business
04.2022 - Current

Administrative Assistant

Women’s Multicultural, Resource and Counselling Center
07.2018 - 08.2019

Bachelor of Arts - Legal Studies

Ontario Tech University

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MARWA AHAD