Marvin Joel Kintu
Toronto,ON
Summary
Hardworking and passionate job seeker with extensive experience in accounting management and proven problem-solving, leadership and multi-tasking skills. Demonstrated ability to improve store operations, serve customers and ensure a positive working environment.
Overview
4
4
years of professional experience
Work History
Pay Centre Administrator
Jubilee Life Insurance Company Ltd.
01.2021 - 01.2023
- Answered customer questions, offering excellent support and resolving service issues in a timely manner.
- Followed up with customers to ensure that their inquiries or complaints were resolved.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Utilized problem-solving skills and asked probing questions in order to diagnose customer issues.
- Ensured all communications with customers complied with or exceeded company service delivery standards.
- Coordinated with various departments to improve services and customer experience.
- Maintained and updated banking records, reports, files, cheques and cash.
- Inputted and analyzed data in the company's accounting systems (ISF and OFA).
Bank Assurance Relations Officer
Jubilee Life Insurance Company Ltd.
06.2020 - 01.2021
- Provided customers with a number of services that fit their needs and offered solutions that aligned with their individual situations and preferences.
- Engaged in product assessment and development, identifying opportunities for new products and improvements to existing products to increase sales.
- Conducted market research to understand customer needs and identify potential opportunities.
- Engaged in product and service sales.
Cashier
Blessing Phone Center
01.2019 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained detailed logs and reports of the services performed, the revenue generated and the store budget information.
- Assisted with other areas of the operations when needed, including assisting the sales department and the phone-repair department.
Education
Bachelor of Arts - Accounting
Ndejje University
Kampala, Uganda 09.2018
Skills
- Excellent Customer Service
- Effective Communication
- Staff Engagement
- Effective Marketing
- Business Development
- Advanced Problem-Solving
- Data Analysis
- Conflict Resolution
- Effective Time-Management
- Multitasking
Timeline
Pay Centre Administrator
Jubilee Life Insurance Company Ltd.
01.2021 - 01.2023
Bank Assurance Relations Officer
Jubilee Life Insurance Company Ltd.
06.2020 - 01.2021
Cashier
Blessing Phone Center
01.2019 - 06.2020
Bachelor of Arts - Accounting
Ndejje University
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