MARVIN E TEJADA
San Bernardino,CA
Summary
Highly detail-oriented and professional Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management, offering a 32yrs background in customer service.
Overview
33
33
years of professional experience
Work History
Dairy Department Manager
Albertsons Market
11.2020 - 11.2025
- Oversaw daily operations of dairy department, ensuring product quality and compliance with health regulations.
- Managed inventory levels, minimizing waste through effective stock rotation and supplier coordination.
- Trained and mentored staff on best practices for customer service and product knowledge.
- Developed promotional strategies to enhance dairy sales and increase customer engagement.
- Implemented process improvements that streamlined department workflows and increased efficiency.
- Enhanced customer satisfaction by ensuring a well-stocked and organized dairy department.
- Conducted regular audits of department operations, identifying areas for improvement and implementing necessary changes.
- Provided exceptional customer service while addressing inquiries regarding product selection and availability in the dairy section.
- Reduced shrinkage by implementing proper storage techniques and adhering to strict quality control measures.
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
- Assisted customers with inquiries, providing exceptional service and support.
- Maintained accurate cash drawer, balancing funds at shift end.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
Manager
Usa Checks Cashed
08.2016 - 10.2020
- Coordinated cross-functional teams to execute strategic initiatives aligned with company objectives.
- Managed customer relations, resolving issues promptly to maintain high satisfaction levels.
- Led regular performance reviews, providing constructive feedback and fostering professional development among team members.
- Monitored cash flow and financial transactions, ensuring accuracy and minimizing risk exposure.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and implemented sales strategies to increase market share and enhance customer engagement.
- Led cross-functional teams to drive product launches and optimize sales processes for improved efficiency.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led team of associates to enhance customer service and improve store performance.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Oversaw daily operations, ensuring compliance with regulatory requirements and company policies.
forklift driver
Holman Distribution
12.2014 - 08.2016
- I started working since Dec 2014 as janitorial and just 2 month ago got promoted to forklift, my duties are to unload trailer truck coming in to the warehouse and putting the merchandise product away by using a scanner
- Collaborated with team members to optimize loading and unloading processes for efficiency.
- Conducted regular inspections and maintenance on forklift equipment to ensure optimal performance.
- Implemented best practices for inventory management, reducing errors in stock handling.
- Coordinated with supervisors to prioritize tasks based on operational demands and deadlines.
Pre Planning counselor
Dignity Memorial Cemetery
10.2014 - 12.2014
- Duties where to go out and get leads from customer and do presentation of the pre planning cemetery, selling cemetery plot and funeral service. setting up booths at an events promoting dignity memorial and also selling products.
MEMBERSHIP SALES
LA FITNESS
07.2014 - 09.2014
- My duties where to setup accounts membership by either going to business or house and setting up appointments at the office. providing member our package deal.
- Increased membership sales through effective communication of benefits and persuasive marketing techniques.
- Boosted membership sales by effectively communicating the benefits of various plans to potential clients.
Manager
Usa Checks Cashed
03.1993 - 06.2014
- Duties where manage the store staff, making scheduled on a weekly budget making sure the customer get good service, store revenues and goals are met on a monthly and quarterly. promoting our point of sales of,check cashing, money gram, net spend, dmv service, payday loans and 800 loan mart.
- I was one of the few employee to always get bonuses.
- Successfully led key projects which resulted in point of sales
- Increased core deposit growth by 5% of annual goal.
- Developed training programs to enhance staff performance and service delivery standards.
- Oversaw daily operations, ensuring compliance with regulatory requirements and company policies.
- Implemented process improvements that increased efficiency in transaction handling and customer service.
- Analyzed operational data to identify trends and drive informed decision-making for business growth.
Real Estate Intern
Coldwell Banker
03.2007 - 08.2008
- Assisted in property research and analysis to support client needs and market trends.
- Coordinated open house events, enhancing visibility for listed properties.
- Prepared marketing materials using CRM tools to promote listings effectively.
- Conducted property showings, addressing client inquiries and providing detailed information.
- Collaborated with senior agents on transaction processes, ensuring compliance with regulations.
- Engaged in ongoing training sessions to enhance real estate knowledge and skills effectively.
- Supported negotiation processes by gathering relevant market data and insights for clients.
- Performed administrative tasks such as drafting contracts, updating client databases, and filing paperwork efficiently.
- Generated leads through cold calling and networking events, expanding the clientele base consistently.
- Built strong relationships with clients by providing exceptional customer service during their home-buying journey.
Education
High School Diploma - General
Colton High
Colton, CA06-1994
Skills
- Problem-solving
- Self sufficient
- Positive
- Cheerful
- People-oriented
- Basic computer
- Cross selling effective
- Excellent communication
- Bilingual/Spanish
- Top sales performer
- Customer service
- Data entry
- Client relations
- Follow-up skills
- Goal oriented
Timeline
Dairy Department Manager
Albertsons Market
11.2020 - 11.2025
Manager
Usa Checks Cashed
08.2016 - 10.2020
forklift driver
Holman Distribution
12.2014 - 08.2016
Pre Planning counselor
Dignity Memorial Cemetery
10.2014 - 12.2014
MEMBERSHIP SALES
LA FITNESS
07.2014 - 09.2014
Real Estate Intern
Coldwell Banker
03.2007 - 08.2008
Manager
Usa Checks Cashed
03.1993 - 06.2014
High School Diploma - General
Colton High