Marvin Williams
Vaughan
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
AAS Canada
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Responded proactively and positively to rapid change.
Sales Associate
Dufry
12.2019 - 03.2020
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Merchandiser
Shoppers Drug Mart
06.2013 - 04.2018
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Education
Diploma - Social Services
Seneca College
King, ON06.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Full Professional
Timeline
Customer Service Representative
AAS Canada
10.2021 - Current
Sales Associate
Dufry
12.2019 - 03.2020
Merchandiser
Shoppers Drug Mart
06.2013 - 04.2018
Diploma - Social Services
Seneca College
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