Marvin S. Pangan
South San Francisco
Summary
Results-driven HR professional with 10 years of experience in human resources management. Skilled in fostering positive relationships, managing employee relations, and driving organizational success. Seeking to leverage strong interpersonal skills, strategic thinking, and a deep understanding of business operations in a sales role to contribute to company growth and enhance client satisfaction.
Overview
16
16
years of professional experience
Work History
Business Client Support Manager I
Walmart
10.2023 - Current
- Execute end-to-end candidate lifecycle
- Meet and exceed hiring goals
- Consult and recommend strategic initiatives to business partners and enterprise shared services
- Identify, address, and recommend opportunities for improvement to increase profit and productivity
- Monitors and reports business area information by analyzing and reporting metrics
- Developing and implementing quality improvement processes and programs to increase operational performance and profitability
- Demonstrating continuous learning and adaptability
- Provides development opportunities by hiring, training, and mentoring
Business Client Support Manager
Walmart
05.2021 - 10.2023
- Rapidly resolve HR related system or process issues through collaboration with enterprise shared services
- Develop and maintain relationships with business partners and field operations to solve escalated issues
- Partner with cross-functional teams and stakeholders to provide insights and trends based on resolutions
- Supports process improvement programs by evaluating and determining improvement needs
- Communicate changes to field and leadership ensuring adherence with business process
- Conduct root cause analysis and research to identify and resolve causes for issues
- Train identified development resolutions
Quality Specialist, Quality Assurance
Walmart
08.2020 - Current
- Conduct daily Audits on submitted EDD claims housed in Casebuilder (roughly 70/week)
- Investigate current/historical actions within Gain and Workday
- Investigative processes associated with EDD claim auditing are performed through Gain, Workday, eFile, Sedgewick (LOA claims), GTA
- Manages quality control by reviewing transactions and documentation for accuracy and adherence to process rules and design
- Maintain accurate and timely records of audits, correction, and dispute audits
- Ensure compliance needs are met by auditing submitted claims in a timely manner
- Selected to train colleagues with full-cycle I9 processes/practices
- Practice high level confidentiality daily
HR Analyst, I
Walmart
10.2019 - 08.2020
- Create/Fulfill high volume of Service Now tickets based on HRBP/customer requests/needs (Tier I, II, III) that were sent to AskHR/personal inbox and converted into incident tickets
- Maintain/Update HRIS systems (Gain/Workday) with actions associated with org
- Alignments and position/charge/facility/status/compensation/personal information updates
- Submit/Process pay impacting items after a full thorough review has been conducted: retro pay, sign-on bonuses, RPZ, handwritten checks, asset recoveries
- Investigate current/historical actions within Gain and Workday
- Ensure compliance needs are met companywide:
- Created/Sent/Processed new hire I9’s in Guardian to determine work eligibility
- Process I9 reverifications to maintain work authorization eligibility
- Developed training guide for remote agent/remote reverification during WFH
- Submit/Process terminations within HRIS systems for immediate/non-immediate payout states (Gain, Workday, ATPS)
- Selected to train new hires with AskHR responsibilities/practices
- Practice high level of confidentiality daily
Human Resource Administrator
Pacific Gateway Concessions
12.2018 - 06.2019
- Process multi-state, bi-weekly payroll and profile changes for 450+ employees using Paylocity HRIS (Administrator and point of contact)
- Maintain personnel files/I-9’s, administer offer letters/new hire docs, benefits (point of contact), and background checks through E-Verify
- Submit WC claims (Hartford), benefits invoices, and employee EDD claims/verifications
- Onboard/offboard employees and perform status changes in Paylocity HRIS
- Post open positions on Indeed (up to 10 open requisitions) and assist with airport badging
- Practice high level of confidentiality daily
Human Resource Generalist
Kara’s Cupcakes
06.2017 - 12.2018
- Process full-cycle, bi-weekly payrolls, and profile changes for 100+ employees within CA through ADP Workforce Now/Employee Navigator HRIS systems (Administrator and point of contact)
- Maintain personnel files/I-9’s, administer offer letters/new hire docs, benefits (point of contact), and background checks through E-Verify
- Submit worker compensation claims (Employers), EDD claims, and employee verifications
- Onboard employees in Employee navigator and ADP Workforce Now HRIS
- Full-cycle, in-house, recruiting (up to 15 open requisitions) within Indeed, Craigslist, and Instawork
- Reconciled and submitted invoices, licenses, and registrations for payment
- Practice high level of confidentiality daily
Human Resource Specialist
S.F. Express
05.2014 - 06.2017
- Process full cycle, bi-weekly/multi-state payrolls, commission, profile changes, incentives, and bonuses for 50 to 90+ employees using ADP Workforce now HRIS (Administrator and point of contact)
- Permanent/temporary employee onboarding/offboarding (ADP and SAP)
- Maintain personnel files/I-9’s, administer offer letters/new hire docs, benefits (point of contact), and background checks through E-Verify
- Conduct new hire orientations
- Implemented ADP Workforce Now HR-B Module (benefits) and SAP Fieldglass (contingent workforce)
- Handled 17M 2018 HR budget planning
- Created/maintained monthly manpower cost reports and HR monthly report
- Practice high level of confidentiality daily
Accounting Clerk
- Managed 30+ credit accounts, which are reconciled through Oracle reports
- Logged/collected/entered and applied all receivables (100k/week) in associated logs and Oracle
- Decreased and maintained AR overdue % - 38% to 11% in five months
- Created/reconciled/sent duty (200/week)/credit account (30/week) invoices and resolved all discrepancies
- Assured account receivables side is ready for month-end close
Operations Specialist (contract)
Charles Schwab/Adecco
01.2014 - 04.2014
- Precisely reclassified 100+ client tax write-ups per day using MS Excel
- Verified, processed, researched, and updated 200+ client IRA accounts per day
Lot attendant/Inventory Specialist
Lexus of Serramonte
11.2012 - 11.2013
Filing Clerk/Receptionist
Law Firm of Glassberg, Pollak & Associates
09.2008 - 04.2012
Education
Bachelor of Science - Business Management
San Francisco State University
Skills
HRIS Management
End-to-End Recruiting
Payroll and Benefits Administration
Relationship Building
Strategic Initiatives
Problem Solving
Timeline
Business Client Support Manager I
Walmart
10.2023 - Current
Business Client Support Manager
Walmart
05.2021 - 10.2023
Quality Specialist, Quality Assurance
Walmart
08.2020 - Current
HR Analyst, I
Walmart
10.2019 - 08.2020
Human Resource Administrator
Pacific Gateway Concessions
12.2018 - 06.2019
Human Resource Generalist
Kara’s Cupcakes
06.2017 - 12.2018
Human Resource Specialist
S.F. Express
05.2014 - 06.2017
Operations Specialist (contract)
Charles Schwab/Adecco
01.2014 - 04.2014
Lot attendant/Inventory Specialist
Lexus of Serramonte
11.2012 - 11.2013
Filing Clerk/Receptionist
Law Firm of Glassberg, Pollak & Associates
09.2008 - 04.2012
Accounting Clerk
Bachelor of Science - Business Management
San Francisco State University
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