Marvin Sanchez
Los Angeles
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Associate Customer Service Representative
Shelter Insurance
12.2013 - 09.2016
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Service Representative
NV Energy
04.2012 - 09.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Associate Sales Representative
Amica Insurance
03.2010 - 04.2012
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
High School Diploma -
Venice Senior High School
Los Angeles, CA06.1993
Skills
- Active Listening
- Critical Thinking
- Customer Service
- Problem-Solving Abilities
- Customer Relations
Timeline
Associate Customer Service Representative
Shelter Insurance
12.2013 - 09.2016
Customer Service Representative
NV Energy
04.2012 - 09.2013
Associate Sales Representative
Amica Insurance
03.2010 - 04.2012
High School Diploma -
Venice Senior High School
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