Marvin Osei
Montreal,Canada
Summary
Bilingual professional (French/English) in customer service with strong experience in administrative support, data management, and project coordination. Proven skills in problem-solving, active listening, and adaptability in dynamic environments. Focused on customer satisfaction, operational efficiency, and teamwork. Fast learner with strong organizational skills and a detail-oriented approach.
Overview
7
7
years of professional experience
Work History
Project Assistant
Public Health Agency of Canada
Montreal, Canada
06.2024 - 03.2025
- Coordinated administrative tasks to support ongoing projects, ensuring timely and efficient completion of deliverables
- Entered and managed data in organizational systems with a focus on accuracy and compliance
- Collaborated with cross-functional teams to address administrative needs and resolve discrepancies
- Provided comprehensive support for documentation, including proofreading and formatting reports
- Utilized Microsoft Office Suite to maintain spreadsheets, draft correspondence, and organize project information
Immigration Assistant
Immigration, Refugees and Citizenship Canada
Montreal, Canada
06.2021 - 05.2024
- Performed detailed data entry into secure government databases, ensuring accuracy and compliance with privacy regulations.
- Verified passports and supporting immigration documents for completeness, authenticity, and consistency.
- Maintained and organized confidential client files using GCdocs and IRCC internal systems.
- Processed various immigration-related applications, contributing to timely decision-making.
- Communicated with clients to request additional documents, provide updates, and ensure case completeness.
- Utilized SMGC and other platforms to retrieve and update case files, ensuring up-to-date records.
- Collaborated with internal departments to ensure streamlined workflows and resolution of complex cases.
- Provided bilingual (French and English) support to clients and colleagues across Canada.
Customer Service
Society québécoise du cannabis
Montreal, Canada
10.2020 - 05.2021
- Delivered outstanding customer service by addressing inquiries and resolving issues related to products and transactions
- Processed payments, managed cash handling, and ensured compliance with company policies
- Educated customers on products to enhance their shopping experience and build loyalty
- Maintained a clean and organized work environment to uphold store standards
Warehouse Worker
Yellow Shoes Inc
Montreal, Canada
09.2018 - 10.2019
- Monitor the loading and unloading of items into trucks
- Examine and verify items by comparing them to invoices or other documents, noting missing items, and returning damaged items
- Unpack, label, and distribute items to the appropriate storage locations
- Assist in conducting periodic stock counts and inventory audits to ensure accuracy and facilitate efficient replenishment of stock
Education
Diploma of College Studies - Social Sciences
Champlain Saint Lambert College (Cegep)
Saint-Lambert, Canada05.2021
Bachelors - Communication Studies
University of Concordia
Montreal, Canada05-2025
Skills
- Project planning
- Problem-solving abilities
- Administrative support
- Data analysis
- Microsoft Office Suite
- Client relationships
- Database entry
- Customer service
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Accomplishments
- CCAA NATIONAL SCHOLARS, Student Athlete Excellence Scholarship (Basketball) in 2020-2021
Timeline
Project Assistant
Public Health Agency of Canada
06.2024 - 03.2025
Immigration Assistant
Immigration, Refugees and Citizenship Canada
06.2021 - 05.2024
Customer Service
Society québécoise du cannabis
10.2020 - 05.2021
Warehouse Worker
Yellow Shoes Inc
09.2018 - 10.2019
Diploma of College Studies - Social Sciences
Champlain Saint Lambert College (Cegep)
Bachelors - Communication Studies
University of Concordia
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