Marvin Orozco
Desert Hot Springs
Summary
Experienced Server / Bartender with solid background in foodservice. Offers excellent track record of tackling various tasks to support staff. Demonstrates genuine hospitality to establish and deliver memorable experiences for guest. 13 years experience at the pool. Strives to meet guest need and deliver long term loyalty. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
18
18
years of professional experience
Work History
Manager
Casablanca Bar and Grill
Palm Springs
04.2023 - Current
- Oversaw daily operations to ensure smooth restaurant function and guest satisfaction.
- Managed staff schedules to optimize coverage during peak hours and events.
- Coordinated inventory management for food, beverages, and supplies to minimize waste.
- Resolved customer complaints promptly to maintain a positive dining experience for guests.
- Monitored staff performance and addressed issues.
Bar Manager
Omni Rancho Las Palmas Resort
Rancho Mirage
04.2016 - Current
- Greeted Guest and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Effectively multitasked within fast-paced environment.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed bar operations, ensuring efficient service and customer satisfaction.
- Oversaw inventory management, tracking supplies and placing orders as needed.
- Trained staff on drink preparation and customer service standards.
- Maintained detailed inventory of bar supplies and stocked work areas.
Bar Manager
Casablanca Bar and Grill
Palm Springs
02.2022 - 03.2023
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Cleansed glasses with sanitizing solution after each use.
- Performed opening and closing duties including restocking supplies.
- Managed bar operations, ensuring efficient service and customer satisfaction.
Server
Omni Rancho Las Palmas Resort
Rancho Mirage
03.2015 - 04.2016
- Greeted guests and provided menus.
- Assisted in training new servers.
- Took orders from guest accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Food Runner
Omni Rancho Las Palmas Resort
Rancho Mirage
03.2013 - 03.2015
- Assisted servers with guest needs.
- Prepared food orders and ensured accuracy of items served to guest.
- Delivered food to guests in a timely manner.
- Helped maintain organization of walk-in coolers.
- Effectively multitasked within fast-paced environment.
Assistant Manager
Carl's Jr
Desert Hot Springs
03.2008 - 03.2015
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Supervised daily operations and staff activities in a fast-paced restaurant environment.
- Trained new employees on company policies and customer service standards.
- Managed inventory levels and ordered supplies to maintain restaurant efficiency.
- Developed staff schedules to optimize coverage during peak hours.
Education
High School Diploma -
Palm Springs High School
Palm Springs, CASkills
- Food Service
- Beverage Preparation
- Outgoing Personality
- Bar service preparation
- Staff Management
- Customer Service
- Ordering Procedures
- Inventory
- Inventory management
- Staff scheduling
- Complaint resolution
- Food and beverage knowledge
- Team leadership
- Adaptability to change
- Goal setting
Timeline
Manager
Casablanca Bar and Grill
04.2023 - Current
Bar Manager
Casablanca Bar and Grill
02.2022 - 03.2023
Bar Manager
Omni Rancho Las Palmas Resort
04.2016 - Current
Server
Omni Rancho Las Palmas Resort
03.2015 - 04.2016
Food Runner
Omni Rancho Las Palmas Resort
03.2013 - 03.2015
Assistant Manager
Carl's Jr
03.2008 - 03.2015
High School Diploma -
Palm Springs High School