Marvin Okoko
2272 Curry Ave,Windsor Ontario
Summary
A detail-oriented, organized and meticulous Computer Programmer/IT Analyst with over 5 years of IT experience looking to apply technical skills in systems analysis, software development, IT Infrastructure Management networking and security across a corporate technology infrastructure.
Overview
8
8
years of professional experience
Work History
Computer Programmer Analyst
Centerline LTD Windsor
09.2020 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Patched software and installed new versions to eliminate security problems and protect data.
- Wrote and maintained custom scripts/code to increase system efficiency and performance time by 40%
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Created databases, data entry systems, web forms and other applications to increase end user efficiency, and reduce redundancies.
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Implemented security measures to reduce threats and damage related to cyber attacks.
Computer Student IT Technician
St.Clair College
05.2016 - 06.2017
- Managed the installation, design, and network infrastructure of 100+ computers.
- Provided desktop support and technical training to 50+ students, faculty, staff, and visitors.
- Investigated system issues and implemented resolutions to reduce downtime.
- Improved systems with addition of new features and infrastructure.
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
- Enhanced interfaces to promote better functionality for users.
- Educated College staff on data protection tactics to reduce breaches.
Customer Service Consultant
Postmates - Sutherland Global
12.2015 - 05.2016
- Handled 60+ calls daily, ranging in customer questions, complaints, and billing inquiries with A high degree of professionalism to resolve customer issues with one call resolution.
- Communicated with customers using web-based tools and demonstrated an associated proficiency in typing and grammer.
- Educated customers on company systems, form completion, and access to services.
- Maintained up-to-date knowledge of product and service changes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Associate of Applied Science - Computer Systems Networking Technology
St.Clair College
Windsor Ontario, Canada04.2018
Skills
- OS deployment
- HTML & CSS, Javascript, SQL, C# NET
- MSSMS( SQL Sever Management Studio)
- Active Directory
- Systems Analysis
- Windows & Mac OS
- Office 365
- Network & Server Administration
- Database management
- ERP systems support
- Virtualization(VMware)
- Backup management(Veeam)
- Cloud management
- Firewall Administration (Barracuda Firewall)
- Networking; LAN, WAN, VPN, DNS, DHCP,
- Identity & Access Management
- VoIP
Timeline
Computer Programmer Analyst
Centerline LTD Windsor
09.2020 - Current
Computer Student IT Technician
St.Clair College
05.2016 - 06.2017
Customer Service Consultant
Postmates - Sutherland Global
12.2015 - 05.2016
Associate of Applied Science - Computer Systems Networking Technology
St.Clair College
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