Marvin Mendoza
Gardena
Summary
Dynamic leader with extensive experience at Southwest Airlines and Envoy Air, specializing in team supervision and operational efficiency. I have over 13 years of expertise in cargo handling, cabin, and customer service, showcasing strong critical thinking and adaptability. Proficient in Microsoft Office, consistently resolving complex issues to enhance station performance. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
11
11
years of professional experience
Work History
Supply Chain Storeperson
Qantas Airways
Los Angeles
06.2024 - 01.2025
- Coordinated operational logistics and delivery management for efficient supply chain execution.
- Maintained vendor relations to ensure reliable service and timely deliveries.
- Executed heavy machinery operation for unloading trucks using forklifts, tire forklifts, and pallet jacks.
- Managed all incoming and outgoing shipments, ensuring order accuracy.
- Prepared materials for shipping by packing, sealing, labeling, and affixing postage.
- Performed tool calibration and maintenance to uphold safety standards.
- Utilized Microsoft Excel, Word, and Outlook for effective data entry and operations management.
- Facilitated communication through phone, email, radio, and international coordination.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Examined shipment contents and compared them with manifests, invoices, or orders to verify accuracy.
- Worked effectively in team environments to make the workplace more productive.
Ramp Supervisor
Southwest Airlines
Burbank
10.2022 - 11.2023
- Established relationships with service providers to ensure compliance with policies and safety standards.
- Maintained daily records in the database, ensuring current and accessible information for team members.
- Delegated tasks and supervised crew during cargo loading, unloading, and staging for efficiency.
- Identified improvements for work ethics during irregular operations to enhance productivity.
- Coordinated with Airport Operations, Customer Service, and Maintenance to optimize on-time performance.
- Inspected incoming shipments for damage or discrepancies prior to aircraft loading.
- Resolved aircraft cargo operations issues using strong problem-solving skills.
- Handled customer inquiries regarding travel plans and luggage issues efficiently.
Ramp Crew Chief /Cabin Supervisor
Envoy Air Inc.
Los Angeles
08.2013 - 04.2022
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Monitored and directed ramp personnel to ensure safe and efficient aircraft loading and unloading operations.
- Operated ground support equipment, such as tugs, conveyor belts, and forklifts.
- Performed a variety of duties related to the servicing of aircraft, such as fueling, lavatory servicing, water servicing, and cabin service.
- Oversaw ramp agents by assessing performance, determining schedules and training on proper procedures.
- Managed baggage sorting and routing to correct flights and baggage claim areas.
- Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
- Used scanners to track parcel information, condition or receipt.
- Communicated effectively with customers regarding their luggage inquiries and needs.
- Participated in team meetings to discuss performance, safety, and operational improvements.
- Disposed of trash from cabins in accordance with company guidelines.
- Vacuumed floors and cleaned aircraft's cockpit.
- Washed, disinfected and restocked lavatories to meet usage demands.
- Transported dirty linen from cabins to laundry facility for cleaning.
- Removed trash from receptacles and seat pockets and replenished aircraft supplies.
- Replenished bathroom supplies such as soap, shampoo, and conditioner when needed.
- Disinfected overhead compartments, food preparation stations and walls.
- Cleaned tray tables and windows and rearranged magazines to be presentable.
- Cleaned under seats by lifting seat cushions, removing debris, sanitizing, reassembling, and arranging seatbelts.
- Cabin dispatch using software, scanners, and radio to communicate.
Education
High School Diploma -
Gardena Senior High School
Gardena, CA07.2011
Skills
- Leadership and initiative
- Critical thinking
- Customer service and support
- Resilience and adaptability
- Conflict resolution
- Multitasking and time management
- Creativity and determination
- Communication
References
- Francisco Delao, Ramp Supervisor, Southwest Airlines, (323) 980-6439, Francisco.delaocaceres@wnco.com
- Oscar Vicente, Ramp Manager, ENVOY Air, (310) 365-3241, Oscar.e.vicente@aa.com
- Lou Brookins, Ramp Manager, ENVOY Air, (562) 469-2894, Lou.brookins@aa.com
Languages
Spanish, Bilingual
Affiliations
Proficiency in sweeping, mopping, vacuuming, dusting, buffing, and polishing various surfaces .
Efficiently collecting, sorting, and disposing of trash and recyclables.
Experience in industrial cleaning
Ability to prepare and follow a cleaning routine
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Supply Chain Storeperson
Qantas Airways
06.2024 - 01.2025
Ramp Supervisor
Southwest Airlines
10.2022 - 11.2023
Ramp Crew Chief /Cabin Supervisor
Envoy Air Inc.
08.2013 - 04.2022
High School Diploma -
Gardena Senior High School