Marvin Enuma
Concord
Summary
Dynamic customer service professional with a proven track record at Zenith Bank, excelling in quality assurance and conflict resolution. Recognized for enhancing customer loyalty through empathetic communication and effective problem-solving. Committed to delivering exceptional service and fostering positive relationships, ensuring customer satisfaction and repeat business.
Overview
6
6
years of professional experience
Work History
Customer Representative
SMS Security Systems
06.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
Sales Associate
ShopRite
04.2021 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Zenith Bank
01.2018 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
O Level - Business Management
Wants Secondary School
Delta State, Nigeria 06.2012
Skills
- Quality assurance
- Product or service support
- Payment processing
- Customer service excellence
Languages
English
Professional Working
Timeline
Customer Representative
SMS Security Systems
06.2023 - 01.2024
Sales Associate
ShopRite
04.2021 - 05.2023
Customer Service Representative
Zenith Bank
01.2018 - 10.2020
O Level - Business Management
Wants Secondary School
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