Marvin Engene
Kelowna,British Columbia
Summary
Counter sales representative with 28 years of experience across Sinclair Supply and Air Ease Distributors. Provides expert HVAC parts identification, technical support, and high-volume counter service. Manages order processing and inventory to support on-time fulfillment. Certified forklift operator with warehouse operations experience.
Overview
15
15
years of professional experience
Work History
Counter Salesperson Representative
Sinclair Supply LTD
Kelowna, British Columbia
06.2011 - 08.2026
- Responded to customer inquiries promptly, delivering detailed information on pricing and product features to support informed purchasing decisions.
- Assisted customers in selecting products based on their needs and preferences.
- Efficiently processed sales transactions using computerized point-of-sale systems.
- Maintained accurate inventory records, ensuring stock consistency and availability for customer needs.
- Managed phone calls with courtesy to resolve customer inquiries and concerns.
- Participated in training sessions to remain updated on new product offerings and services.
- Identified and implemented process improvements, contributing to enhanced workplace efficiency.
- Assisted with unloading deliveries from suppliers' trucks at the loading dock.
Education
High School Diploma -
Kelowna Secondary
Kelowna, BC06-1982
Skills
- HVAC counter sales
- Product knowledge of residential and commercial HVAC systems (furnaces, condensers, evaporators, thermostats, refrigerants, controls, fittings, etc)
- Upselling complementary parts, tools, and accessories while building long-term customer relationships
- Sales transaction processing
- High-volume customer service
- Resolving customer issues, returns, and warranty claims
- Supported Warehouse operations including forklift receiving inventory control, and order fulfillment to ensure parts availability for customers
Timeline
Counter Salesperson Representative
Sinclair Supply LTD
06.2011 - 08.2026
High School Diploma -
Kelowna Secondary