ANA MARIE BAILON
Surrey,Canada
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
12
12
years of professional experience
Work History
Local Legislative Staff Employee II
Municipality of San Jose Del Monte Bulacan
City Of San Jose Del Monte, Bulacan
07.2011 - 06.2012
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed daily clerical tasks and maintained organized filing systems.
- Assisted in data entry and ensured accurate record keeping.
- Handled incoming calls and directed inquiries to appropriate departments.
- Processed mail and packages, distributing them to team members promptly.
- Coordinated scheduling for meetings and maintained calendars for staff.
- Prepared documents and reports for internal use and external communication.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Clerk
Municipality of San Jose Del Monte Bulacan
San Jose Del Monte, Bulacan
07.2004 - 06.2007
- Managed daily clerical tasks and maintained organized filing systems.
- Assisted in data entry and ensured accurate record keeping.
- Processed mail and packages, distributing them to team members promptly.
- Handled incoming calls and directed inquiries to appropriate departments.
- Coordinated scheduling for meetings and maintained calendars for staff.
- Collaborated with team members to streamline office procedures effectively.
- Prepared documents and reports for internal use and external communication.
- Supported office clerical functions using word processing and other software.
- Created memos, letters, emails, reports, and presentations as requested by management.
Production Operator
Hayakawa Electronics Phils. Corporation
Manila, Philippines
11.2000 - 04.2001
- Operated machinery to assemble products in a fast-paced environment.
- Monitored production lines for quality control and safety compliance.
- Maintained equipment by performing routine inspections and minor repairs.
- Collaborated with team members to meet daily production goals.
- Documented production data and reported discrepancies to supervisors.
- Assisted in maintaining cleanliness and organization of the work area.
- Completed housekeeping and maintenance duties to keep production area safe and ready.
- Inspected finished goods for defects before packaging or shipping out.
- Conducted regular maintenance checks on machines including lubrication tasks.
- Assembled components using hand tools and power tools efficiently.
- Collaborated with quality control team to ensure assembled products met standards.
- Adhered to all company policies, safety standards, and environmental regulations.
Education
Training Course - Professional Caregiver Course
Hillsdale College
San Jose Del Monte, Bulacan03.2008
Associate of Science - Computer Science
Systems Technology Institute
Manila, Philippines04.1998
Skills
- Data entry
- Document preparation
- Filing system management
- Customer service
- Effective communication
- Team collaboration
- Attention to detail
- Multitasking Abilities
- Analytical thinking
- Cash handling
- Point of sale
- Record keeping
- Office administration
- Problem solving
- Customer relationship management
References
References available upon request.
Languages
- English, Professional
- Filipino, Full Professional
Timeline
Local Legislative Staff Employee II
Municipality of San Jose Del Monte Bulacan
07.2011 - 06.2012
Clerk
Municipality of San Jose Del Monte Bulacan
07.2004 - 06.2007
Production Operator
Hayakawa Electronics Phils. Corporation
11.2000 - 04.2001
Training Course - Professional Caregiver Course
Hillsdale College
Associate of Science - Computer Science
Systems Technology Institute
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