Marvin Camacho Suello
Calgary,Canada
Summary
Results-driven professional seeking a position that aligns with qualifications. Skilled in leveraging expertise and knowledge to drive firm success. Committed to staying current with industry trends and adapting dynamically to achieve profitability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Tim Hortons
05.2024 - 01.2025
- Supervises team members to ensure primary and secondary duties are completed
- Trains, orientates, and monitors new team members, using PTS and feedback binder
- Monitors and ensures all store policies are followed by team members during the shift
- Completes all required shift documents, such as waste records, cash sales deposits, etc
- Assists the Restaurant Manager in driving sales and transactions during their shift
- Responsible for shift cash procedures
- Displays knowledge of and works in compliance with Tim Hortons operating, food safety, security, health and safety, and employment standards and applicable legislations
- Assists in the running of a company-wide incentive program
- Monitors for, responds to and reports to store management about unsafe acts and conditions
- Maintains operational efficiency using positioning charts and pre-rush checklist
- Complies with and enforces all Tim Hortons operating standards
Store OIC / Assistant Store Manager
Contemporain Foods Inc / J.CO Donuts & Coffee Philippines
04.2022 - 03.2024
- Store business operation, including sales generation, facility management, safety and security, loss prevention, and banking
- Product management includes ordering, receiving, implementing price changes, and handling damaged products and returns
- Team development, including facilitating staff learning and development, performance management, and workplace scheduling
- Problem-solving, including handling customer complaints and other unusual circumstances
- Consistently offers professional, engaging, and friendly service
- Responsible for the nightly end-of-day reporting is complete, ensuring accuracy in balancing accounts (Float and Collection)
- Deal with any Customer request/complaint politely and efficiently, delegating work where necessary to Team Members and then following up to ensure that the Customer has been satisfied
- Effectively maximizes inventory levels during peak hours
- Develop and implement, with the approval of the Operations Manager and Area Manager, strategies on how to improve Store Operations Workflow
- Complete managerial tasks as instructed by the Operations Manager and Area Manager
- Ensure all sales channels including delivery flat form are profitable
- Establishes and communicates daily with the management team to achieve a strong commitment to Colleague Satisfaction
- Ensures that the Mission, Vision, and Philosophy of the company adhere
- Monitoring and always ensuring the highest cleanliness and work efficiency
- Ensure that all Standard Operating Procedures adhere
- Plan, implement, and monitor the store’s operational strategy to ensure profitability
- Handling 25 Store personnel
Management Trainee
Polystar General Services Inc. / J.CO Donuts & Coffee, Philippines
10.2021 - 03.2022
- Assigned as Frontliner Manager- Customer Service Manager
- Handling Opening shift or closing shifts and accomplishing reports per shift daily
- Crew management: assigning personnel to the respective departments and overseeing the efficiency of staff every shift with the help of the frontline team leader
- Staff performance evaluation per Quarter- Assess Team members' performance through company guidelines, re-training employees, and execution of refresher courses for non-passing employees
- Assure that the company standard in customer service is being met and exceeded
- Assures customer satisfaction and customer repeat business is being monitored from time to time
- Propose a strategy for the store manager on how to improve customer service and other store aspects for the improvement of the entire team
Inventory Controller / Stocks Clerk
Polystar General Services Inc. / J.CO Donuts & Coffee, Philippines
03.2019 - 10.2021
- Assist shift managers and management trainees in maintaining the operation smoothly by providing accurate raw materials they need
- Handling stocks & raw materials on a day-to-day basis
- Arrange and prepare documents, reports, and emails on time
- Conducting accurate Inventories every week to maintain the ideal food cost of our store
- Led the team in achieving the set goal of sales on a daily, weekly, and monthly target
- Help in maximizing sales by introducing menus to customers, making recommendations upon request, and upselling any current promotion by the company
- Assisting and proposing in delegating 15 team members in stations and assisting in managing manpower throughout the shift daily
- Attends to customers’ needs and satisfies them by giving them quality products and services that exceed more than their expectations
- Assures that only quality products and services are rendered to the guests
- Compute and record sales of the day at the end of the operation with the supervision of the shift manager; deposit sales and prepare sales reports: monitor stocks and stocks movement and request orders of stocks for the operation
Frontliner / Staff Crew
Rempil Manpower Services & POLYSTAR General Services Inc. / J.CO Donuts & Coffee, Philippines
01.2017 - 03.2019
- Provide quality products and services throughout the operation
- Always maintain the cleanliness and orderliness of the station
- Assisting customer needs and going the extra mile for the satisfaction of the guest
- Assured us in providing hot and fresh products and maintained their availability throughout the shift
- Conducts quality checks of the product to ensure quality raw materials all the time
- Assist Management in maintaining the availability of raw materials by doing daily inventory and stock monitoring
- Helps in maximizing profit by doing suggestive selling, upselling, and cross-selling to the guest
- Ensures mission, vision, and philosophy adhere
Staff Crew / Server
Greenlight Manpower & General Services / Extremely Expresso Cafe
11.2016 - 12.2016
- Waiter / Server / Customer Service provider in a Cafe
- Assisting dine-in & take-out customers on day-to-day basis
- Always maintain the cleanliness and orderliness of the station
- Make sure that our customers are satisfied with our service during their stay at the café
- Helps in maximizing profit by doing suggestive selling, upselling, and cross-selling to the guest
- Ensures mission, vision, and philosophy adhere
Staff Crew / Server / Barista
CCA Hanger Food Company / Rose & Grace Filipino Restaurant
02.2016 - 06.2016
- Waiter / Server / Customer Service provider
- Serving Filipino foods & Filipino pasalubong
- Assisting dine-in & take-out customers on day-to-day basis
- Making sure that our customers are satisfied with our service during their stay at the Filipino Restaurant
- Always maintain the cleanliness and orderliness of the station
- Helps in maximizing profit by doing suggestive selling, upselling, and cross-selling to the guest
- Ensures mission, vision, and philosophy adhere
Education
Bachelor of Science - Marketing Management
TRIMEX COLLEGES
BIÑAN CITY, LAGUNA01.2021
Secondary -
Don Jose National High School
Sta. Rosa City, Laguna01.2014
Elementary -
Don Jose Elementary School
Sta. Rosa City, Laguna01.2010
Skills
- Customer Service Skills
- Leadership Skills
- Staff supervision
- Staff leadership
- Food preparation
- Kitchen staff coordination
Certification
- 2x Best in Customer Service Awardee
- BOSH Training for Safety Officer 1
- Occupational First Aid & Basic Life Support - CPR with AED Training
Personal Information
- Place of Birth: Lapu-Lapu City, Cebu
- Height: 5’9”
- Weight: 85kg
- Date of Birth: 12/06/97
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Dependents
Nicolas T. Suello, 09/10/72, Bohol, Philippines, Tricycle Driver, Prescila C. Suello, 06/27/77, Bohol, Philippines, Housewife, Marichu C. Suello, 11/21/95, Lapu-Lapu City, Cebu, Single, Admin, Corporate Industry
Languages
English
Professional Working
Timeline
Food Service Supervisor
Tim Hortons
05.2024 - 01.2025
Store OIC / Assistant Store Manager
Contemporain Foods Inc / J.CO Donuts & Coffee Philippines
04.2022 - 03.2024
Management Trainee
Polystar General Services Inc. / J.CO Donuts & Coffee, Philippines
10.2021 - 03.2022
Inventory Controller / Stocks Clerk
Polystar General Services Inc. / J.CO Donuts & Coffee, Philippines
03.2019 - 10.2021
Frontliner / Staff Crew
Rempil Manpower Services & POLYSTAR General Services Inc. / J.CO Donuts & Coffee, Philippines
01.2017 - 03.2019
Staff Crew / Server
Greenlight Manpower & General Services / Extremely Expresso Cafe
11.2016 - 12.2016
Staff Crew / Server / Barista
CCA Hanger Food Company / Rose & Grace Filipino Restaurant
02.2016 - 06.2016
Secondary -
Don Jose National High School
Elementary -
Don Jose Elementary School
Bachelor of Science - Marketing Management
TRIMEX COLLEGES
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