Marvin Bermudez
Whittier
Summary
Versatile operations leader with over 25 years of experience overseeing large, high-performing teams of up to 200 associates in dynamic, high-volume environments. Demonstrated ability to drive operational excellence and sustained revenue growth by optimizing processes, implementing strategic labor plans, and leveraging KPI management and Lean/5S methodologies for cost reduction. Recognized for elevating safety culture via audits, training, and strict OSHA compliance, and for using root-cause analysis to minimize downtime. Adept at leading multi-unit operations, managing up to 38 retail locations, and achieving consistent growth through team development, coaching, and strategic planning. Experienced in managing high-revenue locations ($130M and $95M), enhancing customer satisfaction, and resolving complex challenges to maintain loyalty and exceed company goals. Skilled in sales strategy, succession planning, and cultivating a customer-centric culture.
Overview
16
16
years of professional experience
Work History
Area Manager, Operations
Best Buy Distribution Center
02.2024 - Current
- Direct day-to-day operations across multiple departments in a high-volume distribution center, ensuring smooth workflow and high productivity.
- Deliver hands-on coaching, training, mentoring, and development for associates and leads, building engaged and effective teams.
- Oversee hiring, onboarding, and performance management to develop talent and drive team engagement.
- Utilize KPI analysis (UPH, accuracy, safety, throughput, labor efficiency) to drive continuous improvement.
- Implement labor optimization strategies to reduce overtime and enhance staffing efficiency.
- Ensure OSHA compliance through regular audits, targeted training, and corrective action plans.
- Lead incident reviews and root-cause analysis to mitigate downtime and prevent recurrences.
- Collaborate with transportation, inventory control, HR, and operations leadership to maintain compliance and operational excellence.
- Support building readiness, including overseeing access control, emergency planning, and effective communication protocols.
Area Manager
Best Buy Distribution Center
04.2022 - 03.2024
- Directed daily operations across multiple departments, ensuring timely and accurate order fulfillment.
- Managed and developed teams of up to 150 associates, cultivating a high-performance culture.
- Used data-driven KPI insights to optimize workflows, reduce bottlenecks, and enhance productivity.
- Strengthened safety culture through proactive audits and compliance enforcement.
- Improved labor efficiency and minimized overtime via strategic workforce planning.
- Implemented Lean/5S best practices to reduce waste and standardize processes.
- Enhanced retention by improving onboarding, coaching, and development initiatives.
Sales Manager
Best Buy
10.2020 - 04.2022
- Led multi-department sales teams to consistently achieve company standards and sales objectives.
- Mentored employees through structured coaching, performance reviews, and targeted development plans.
- Fostered a customer-first culture, empowering teams to deliver personalized solutions.
- Partnered with operations, inventory, and merchandising teams to maintain an efficient and effective sales environment.
- Leveraged analytics to inform decision-making and boost team performance.
Store Manager / Operations Manager
Best Buy Store
Torrance
01.2017 - 01.2022
- Directed a team of 50+ employees to achieve $35M in annual revenue targets.
- Oversaw sales floor activities, addressed customer issues, and fostered customer loyalty through team training and rapid resolution strategies.
- Managed store opening/closing procedures and controlled inventory shrinkage.
- Allocated labor daily to maximize profitability and performance.
- Analyzed performance metrics at store, department, and individual levels to drive improvement.
Sales Director
KNK Cricket Wireless
Los Angeles
01.2015 - 01.2017
- Oversaw 200+ employees and 6 district managers across 48 stores, driving daily business operations.
- Developed sales plans to expand customer base and increase retention.
- Designed and executed strategies to pursue aggressive outside sales targets.
- Led onboarding, new hire training, mentoring, and continuous development of new team members.
- Enhanced customer satisfaction and loyalty through targeted initiatives.
Store Manager
Best Buy Stores
Downey
01.2010 - 01.2014
- Led 150 employees to achieve $65M in annual sales, overseeing 7 departments and directly managing 75 staff.
- Directed talent acquisition, personnel development, and daily labor allocation to drive workforce effectiveness.
- Developed sales strategies based on market needs and mentored high-potential employees for advancement.
- Conducted regular pipeline growth activities through training and sourcing.
Education
Diploma -
North Hollywood High School
North Hollywood01.1993
Skills
- Operations leadership
- Distribution center management
- Workforce optimization
- KPI and performance management
- Coaching and development
- Cross-functional collaboration
- Safety compliance
- Lean and process improvement
- Multi-unit leadership
- Customer experience
- Strategic planning
- Talent acquisition
Languages
Spanish, Fluent
Personal Information
Title: Area Manager | Operations Executive | Distribution & Retail Operations Leader
Timeline
Area Manager, Operations
Best Buy Distribution Center
02.2024 - Current
Area Manager
Best Buy Distribution Center
04.2022 - 03.2024
Sales Manager
Best Buy
10.2020 - 04.2022
Store Manager / Operations Manager
Best Buy Store
01.2017 - 01.2022
Sales Director
KNK Cricket Wireless
01.2015 - 01.2017
Store Manager
Best Buy Stores
01.2010 - 01.2014
Diploma -
North Hollywood High School