Marvin Bautista
Swift Current,SK
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
6
6
years of professional experience
Work History
Work Order Controller
Crystal Temp
09.2020 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Monitored workflow to improve employee time management and increase productivity.
Server
Boston Pizza
04.2018 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Swift Current Comprehensive High School
Swift Current, SK06.2019
Skills
- Staff Management
- Operations Management
- Strategic Planning
- Training and Mentoring
- Guest Engagement
- Order Management
- Guest Relations Management
- Item Promotion
- Service Prioritization
Languages
English
Full Professional
Timeline
Work Order Controller
Crystal Temp
09.2020 - Current
Server
Boston Pizza
04.2018 - Current
High School Diploma -
Swift Current Comprehensive High School
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