Marvin Silva
Roseville
Summary
Dynamic Digital Shopper with a strong work ethic at Walmart, adept at enhancing strategies and customer engagement. Proven ability in order fulfillment and consistently achieving high accuracy in online order processing. Recognized for exceptional customer service and problem-solving skills, fostering a positive shopping experience.
Overview
4
4
years of professional experience
Work History
Digital Shopper
Walmart
04.2024 - Current
- Analyzed consumer behavior to enhance online shopping experience.
- Collaborated with cross-functional teams to optimize product placement on digital platforms.
- Developed and implemented strategies for improving customer engagement through targeted promotions.
- Monitored inventory levels and coordinated restocking efforts to ensure product availability.
- Trained new team members on digital shopping processes and best practices for customer service.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Operated high-speed scanning equipment to ensure accurate processing.
Frontend
Walmart
10.2021 - 04.2024
- Enhanced customer satisfaction by delivering exceptional service and resolving inquiries.
- Trained new staff on procedures to improve operational efficiency and customer engagement.
- Maintained organized checkout areas, ensuring a welcoming shopping environment for customers.
- Processed cash, credit, and debit transactions with high accuracy and minimal discrepancies.
- Supported team objectives by collaborating effectively in a fast-paced environment.
- Demonstrated strong communication skills, contributing to a positive team atmosphere.
Education
Criminal Justice -
California State University, Sacramento
Sacramento, CA05-2027
Criminal Justice -
Sierra College
Rocklin, CA05-2024
High School Diploma -
Oakmont High
Roseville, CA06-2023
Skills
- Order fulfillment
- Shipping logistics
- Customer service
- Prioritizing orders
- Attention to detail
- Heavy lifting
- Verifying order accuracy
- Upbeat and outgoing attitude
- Product awareness
- Strong work ethic
- Problem-solving
- Time management
- Multitasking Abilities
- Adaptability and flexibility
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Digital Shopper
Walmart
04.2024 - Current
Frontend
Walmart
10.2021 - 04.2024
Criminal Justice -
California State University, Sacramento
Criminal Justice -
Sierra College
High School Diploma -
Oakmont High