Marvela Overstreet
San Jose,CA
Summary
- Dynamic Optical Manager at Buena Vista Eye Care with a proven track record in enhancing clinic efficiency and customer satisfaction.
- Expert in optical sales and customer service, I successfully developed strategic marketing initiatives that boosted profitability.
- Bilingual in Spanish and English, I foster teamwork and collaboration while ensuring precise insurance processing and tailored eyewear solutions.
Overview
2026
2026
years of professional experience
Work History
Optical Manager
Buena Vista Eye Care
San Jose, CA
2007 - Current
- Streamlined daily optical operations, ensuring seamless patient flow and effective service delivery.
- Supervised inventory operations, focusing on maintaining optimal stock levels while decreasing waste.
- Guided staff through comprehensive training on product knowledge and customer service strategies to elevate customer satisfaction levels.
- Analyzed existing workflows and introduced enhancements that significantly improved clinic efficiency and fostered patient satisfaction.
- Reviewed and interpreted patient feedback to identify key areas for service enhancement.
- Guided opticians in daily sales floor operations through feedback-driven conversations, fostering a collaborative and productive work environment.
- Conducted consultations with customers to evaluate eyewear requirements and provide tailored product recommendations.
- Conducted thorough assessments of completed eyewear to verify adherence to optical standards and fulfill unique customer requirements.
- Provided comprehensive explanations of prescriptions and optical terminology to ensure customer satisfaction and product knowledge.
- Evaluated emerging trends and innovations in eyewear technology to inform strategic decision-making.
- Facilitated communication with insurance providers to uphold precise billing practices and maximize patient advantages.
- Evaluated and refined eyewear products based on precise measurements and client input for improved satisfaction.
- Developed customized optical solutions and provided high-quality service to elevate customer satisfaction.
- Developed and launched strategic marketing initiatives, resulting in increased sales and profitability for optical department.
Education
High School Diploma -
Yerba Buena High School
San Jose, CASkills
- Optical sales
- Optical dispensing
- Frame adjustments
- Appointment scheduling
- Optical equipment operation
- Insurance processing
- Laboratory operations
- Lens fitting
- Prescription data entry
- Prescription specifications
- Teamwork and collaboration
- Customer service
- Frame repair
- Native Spanish and English language
Languages
Spanish
Native or Bilingual
Timeline
Optical Manager
Buena Vista Eye Care
2007 - Current
High School Diploma -
Yerba Buena High School