Marvalee Colquhoun
Student
Surrey,BC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
2
2
Certifications
1
1
Language
Work History
Housekeeping
Kennebunkport Resort Collection
Maine, USA
04.2018 - 11.2023
- Ensured room readiness, enhancing guest check-in experience.
- Maintained clean workplaces adhering strictly to housekeeping guidelines promoting overall workplace safety.
- Enhanced guest experiences by replenishing amenities promptly as part of daily housekeeping duties.
- Ensured cleanliness of public areas by performing regular cleaning.
- Ensured clean and comfortable rooms for guests upon arrival.
Food Runner
Kennebunkport Resort Collection
Maine, USA
04.2018 - 11.2023
- Greeted guests and provided outstanding customer service by delivering guest service requests.
- Replenished guest rooms with supplies.
Customer Service Representative
P & C Macwell Company Limited
St. Elizabeth, Jamaica
10.2017 - 03.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by creating a welcoming and positive customer experience.
Administrative Assistant
Scotia Jamaica Microfinance Company Limited
Kingston, Jamaica
04.2015 - 12.2016
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively and building strong relationships.
- Ensured accurate record-keeping with diligent data entry of customer's accounts and the company's information.
- Completed forms, reports, logs and records to quickly handle all documentation for the head office.
Administrative Assistant
Micro Enterprise Financing Limited
04.2008 - 10.2011
- Promoted a positive work environment through effective communication, answered phone calls, delivered messages to staff and greeting customers.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained and monitored inventory of office supplies and placed orders.
Education
General Business Diploma (Pending) - Business
Douglas College
New Westminster, BC 05.2001 -
Certificate - Hospitality And Customer Service
Heart Trust NTA
Westmoreland, Jamaica 05.2001 -
Associate's Degree (Pending) - Business Administration And Management
Bethlehem Moravian College
St. Elizabeth, Jamaica 05.2001 -
High School Certificate - Business
Black River High School
St. Elizabeth, Jamaica 05.2001 -
Skills
- Office administration
- Data entry
- Administrative support
- Filing
- Customer service
Accomplishments
- Achieved Grace Kennedy Money Services Certificate for successfully completing courses in Western Union, Customer Service and Compliance Training.
- Achieved certificate for successfully completing courses in Quality Customer Service
Certification
Customer Service, P & C Macwell Company Limited
Timeline
Housekeeping
Kennebunkport Resort Collection
04.2018 - 11.2023
Food Runner
Kennebunkport Resort Collection
04.2018 - 11.2023
Customer Service Representative
P & C Macwell Company Limited
10.2017 - 03.2018
Customer Service, P & C Macwell Company Limited
10-2017
Administrative Assistant
Scotia Jamaica Microfinance Company Limited
04.2015 - 12.2016
Administrative Assistant
Micro Enterprise Financing Limited
04.2008 - 10.2011
Administrative Assistant, Micro Enterprise Financing Limited
04-2008
General Business Diploma (Pending) - Business
Douglas College
05.2001 -
Certificate - Hospitality And Customer Service
Heart Trust NTA
05.2001 -
Associate's Degree (Pending) - Business Administration And Management
Bethlehem Moravian College
05.2001 -
High School Certificate - Business
Black River High School
05.2001 -
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