Summary
Overview
Work History
Education
Skills
Certification
Volunteering
Timeline
Generic

MARVA KHAN

Kitchener,ON

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Metro Inc
05.2023 - Current
  • AssistStore Manager to achieve or exceed weekly, period and fiscal year store goals and objectives, including sales, profit, margin targets, shrink targets and labour targets
  • Worked with Department Managers to establish productivity goals and operational standards
  • Ensured merchandise is ordered and displayed according to company planograms
  • Provided leadership by hiring, training, directing and developing staff that is customer focused
  • Ensured that all actions and events portray customer friendly shopping environment
  • Actively participated in store based initiatives designed to enhance community involvement and enhance store's image as Supporter of community activities
  • Ensured store is maintained in accordance with all health and safety regulations as established by company and regulatory authorities

Bookkeeper

Metro Inc
09.2020 - 04.2023
  • Administrating Daily Office Paperwork, Reconciling, Invoicing.
  • Scheduling, Payroll and Garda Cash Pickups
  • Training Cashiers on POS, Sweda-Mart, Kronos and Fiori-SAP.
  • Passed Corporate Audits by Scoring 95%-100% on Loss Prevention Audits.

Telephone Interviewer

Survey Research Centre, University of Waterloo
02.2021 - 11.2021
  • Conducted Telephone Surveys for CAMH by using computer-aided telephoneinterviewing (CATI) system
  • Followed Call Centre Protocols strictly to achieve 100% score on Evaluations
  • In addition, High completion rates.

Customer Service Associate

Food Basics
11.2016 - 09.2020
  • In charge of the cash register as well as the customer service desk
  • Handled All refunds, exchanges and lottery transactions
  • Responding professionally to customer complaints and ability to multitask in a Fast paced environment.

Education

High School Diploma -

Marc Garneau Collegiate Institute
Toronto, ON

Bachelor of Arts - Psychology

Wilfrid Laurier University
Waterloo, ON
05.2023

Skills

  • Customer service management
  • Employee training
  • Department oversight
  • Inventory counting
  • Cash auditing
  • Time Management
  • Microsoft Office

Certification

  • Standard First Aid and CPR Level C/AED
  • JHSC certification
  • Food-Handling FoodWise Program
  • First Aid for Opioids Poisoning


Volunteering

  • Peer Mentor at TNO's New Comer Program
  • Remote Tech Support at Connected Canadians
  • Care for Newcomer Children at YW Kitchener
  • Union Steward Local UFCW 175 & 633
  • Health and Safety Member Rep at Food basics #847

Timeline

Assistant Store Manager

Metro Inc
05.2023 - Current

Telephone Interviewer

Survey Research Centre, University of Waterloo
02.2021 - 11.2021

Bookkeeper

Metro Inc
09.2020 - 04.2023

Customer Service Associate

Food Basics
11.2016 - 09.2020

High School Diploma -

Marc Garneau Collegiate Institute

Bachelor of Arts - Psychology

Wilfrid Laurier University

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MARVA KHAN