Martyna Ziolkowska
Summary
Team Supervisor hires and supervises front line staff, resolves complaints and enforces disciplinary action to maintain high level of productivity. Trains and mentors staff and oversees team operations, reporting and policy implementation to comply with operational standards. Demonstrates intermediate analytical, planning and leadership skills and advanced organizational and interpersonal skills to work in fast-paced environment with changing priorities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Healthcare Team Supervisor
Mowlam Healthcare
11.2020 - 03.2022
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Managed performance reviews for employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
Nurse Aide
Cara Care Centre
01.2017 - 06.2019
- Assisted with patient transfer and ambulation.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Kept accurate records of patients' care, condition, and progress.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Scheduled and accompanied client to medical appointments.
Customer Service Assistant
Russel Court Hotel
01.2013 - 12.2017
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
Sales Assistant
Centra Retail Store
01.2015 - 08.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Education
GED -
Upper College Nicolaus Copernicus
Lowicz Poland 2007
Skills
- Workflow Processes
- Giving Constructive Feedback
- Environmental Practices
- Daily Workflow Improvement
Certification
Fetac level 5 in Healthcare
Timeline
Healthcare Team Supervisor
Mowlam Healthcare
11.2020 - 03.2022
Nurse Aide
Cara Care Centre
01.2017 - 06.2019
Sales Assistant
Centra Retail Store
01.2015 - 08.2016
Customer Service Assistant
Russel Court Hotel
01.2013 - 12.2017
GED -
Upper College Nicolaus Copernicus
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