Demonstrated resourcefulness in resolving unexpected challenges, adapting activities as needed, and ensuring a smooth camp experience for all participants which were aged 5-12
Planning full daily schedules which included many different activities to increase the participation of all children using organizational and communicational skills
Led and motivated a team of camp leaders, assigning tasks, providing guidance, and fostering a positive work environment
Badminton Coach
Killarney Secondary High School
01.2022 - 05.2023
Facilitated training drills with children aged 11-16, which resulted in better form and techniques
Organized games with other schools to help increase players’ abilities, while also giving constructive feedback on how to improve
Produce Clerk
Save-On-Foods
12.2020 - 12.2021
Managed inventory levels by monitoring stock quantities, identifying items that needed to be replenished, and communicating with the store’s ordering department to ensure a consistent and adequate supply of produce
Provided customer assistance by promptly responding to inquiries, locating specific produce items, and offering recommendations or suggestions for recipes and meal planning, ensuring a positive and personalized shopping experience
Handled deliveries by receiving incoming produce shipments, verifying order accuracy to maintain store quality, while promptly addressing any issues
Sales Associate
Hudson’s Bay Company
12.2018 - 09.2019
Engaged with customers by identifying needs, relaying product information, and providing prompt assistance
Promoted sales contests and directives set forth by the company and consistently met sales quotas
Utilized creative problem-solving techniques to handle challenging customer requests, resulting in increased customer satisfaction and loyalty
Volunteer
KillarneyCommunityCenter
07.2015 - 09.2019
Assisted in planning and executing daily activities and programs for campers, including arts and crafts, sports, and team-building exercises as well as providing supervision to ensured the safety and well-being of campers during all camp activities and field trips
Established rapport with campers by actively listening to their interests and needs, creating a positive and supportive environment
Demonstrated leadership qualities by setting a positive example for campers through enthusiasm, cooperation, and responsible behavior
Cook/Cashier/Trainer
A&W Restaurants
12.2017 - 10.2018
Identified potential training needs, developed applicable training materials, and tasked with training new employees and how to work in a team setting
Resolved customer complaints swiftly by employing effective communication techniques
Education
Bachelor of Arts - Criminology
Simon Fraser University
Burnaby, BC
08.2026
Skills
Proficient with Word, Excel, and PowerPoint
Able to resolve complex customer complaints of people of all ages by actively listening and showing empathy, resulting in positive feedback and increased customer referrals
Prioritized urgent customer issues while efficiently handling routine inquiries, ensuring timely resolution for all customers
Effectively meeting deadlines by prioritizing tasks and allocating time properly
Standard CPR-C & FoodSafe
Knowledgeable of practices, procedures, and equipment used in recreational programs and activities based from past working experience
Actively contributed to group discussions, fostering a team-oriented approach and promoting a harmonious work environment