Martyn Richards
Vancouver,BC
Summary
Dynamic HR professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, clients and team members to further company goals. Ready to leverage multi-faceted experience to take on new professional challenges.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Advisor, HR Operations
Raymond James Ltd
07.2022 - Current
- Developed and implemented streamlines workflows to effectively manage employee lifecycle changes and offboarding
- Served as a trusted advisor to both employees and management, fostering professional relationships and contributing to overall organizational success.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Collaborated with legal and compliance teams to review and implement employment contract updates.
Transition Administrator
Raymond James Ltd.
11.2019 - 07.2022
- Relationship Management - Prioritized effective and friendly relations through diplomacy while providing policy training and guidance, and technical assistance to branch network.
- Employee Integration - Traveled to branch locations or worked remotely to facilitate new advisor onboarding, ensuring rapid advisor team onboarding.
- Event Planning - Member of coordinating team for inaugural virtual National Administration Conference, managing communication with delegates.
- Operations enhancement - Leveraged technology to streamline workflows, create process charts and progress dashboards.
Senior Analyst - Operations Officer
HSBC Canada
06.2018 - 11.2019
- Product Delivery - Launched Small Business Banking support team..
- Process Improvement - Mapped processes to holistically examine business flow then identify and implement service delivery enhancement.
- Risk Management - Analyzed applications to ensure compliance with bank policies and risk appetite.
- Investigations - Performed background checks, investigated findings and made suitability recommendations.
English Language Instructor (Contract)
International House
07.2017 - 11.2017
- Learning and Development - Designed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement. Facilitated group sessions and provided one-on-one support.
Financial Controller
Royal Caribbean International
05.2007 - 06.2017
- Project Management - Successfully delivered guest and crew services on four ship launches, coordinating vendors, authorities and internal partners.
- Employee Development - Recruited, trained and mentored internal hires from entry level through to senior management positions. Managed disciplinary process as required.
- Change Management - Implemented new property management system, providing training to users. Developed targeted communications that resulted in 100% uptake of optional payroll direct deposit.
- Information Management - Interpreted raw data for management team, providing clear financial information for financial decisions and planning.
- Emergency Planning - Evacuation Control Centre leader and lifeboat commander.
Chief Purser
Royal Caribbean International
03.2006 - 03.2007
- Hospitality Management - Oversaw all Guest Services functions - Front Desk, Group (Convention) Services, International Services and onboard Print Shop, meeting and exceeding ratings targets.
- Relationship Building - Maintained and strengthened partnerships with customs, immigration and terminal service providers to deliver seamless boarding and departure operations.
Education
Certificate - Human Resources Management Certificate
Simon Fraser University
Burnaby, BC04.2022
Bachelor of Arts - Business Studies With French
University Of Plymouth
Plymouth, England1994
Skills
- Bilingual English-French
- Diplomacy
- Strong Interpersonal Skills
- Process Management
- Contract Administration
- Data Analysis and Review
- Microsoft Office Suite
- Avanti Payroll
Certification
- Teaching of English as a Foreign Language - 2017
- Asana Ambassador - Project Management - 2021
- CPHR Candidate
Timeline
Advisor, HR Operations
Raymond James Ltd
07.2022 - Current
Transition Administrator
Raymond James Ltd.
11.2019 - 07.2022
Senior Analyst - Operations Officer
HSBC Canada
06.2018 - 11.2019
English Language Instructor (Contract)
International House
07.2017 - 11.2017
Financial Controller
Royal Caribbean International
05.2007 - 06.2017
Chief Purser
Royal Caribbean International
03.2006 - 03.2007
Certificate - Human Resources Management Certificate
Simon Fraser University
Bachelor of Arts - Business Studies With French
University Of Plymouth
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