Marty Murray
Kingston
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
26
26
years of professional experience
Work History
General Manager/Production Manager
THE BOYD GROUP INC.
12.2019 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed all Production and assigned work within the shop
Operations Manager, Customer Experience
Kingston Destination Group
03.2018 - 12.2019
- Managed all aspects of Food & Beverage
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
Director - Guest Experience, Sales and F&B
TELUS Spark
06.2011 - 03.2018
- Operations, Sales, Retail & F&B
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Opened and Managed the Social Eatery by Roger Mooking.
- Opened and Managed the Spark Retail Store.
- Managed the Call Center, Ticketing, Retail and F&B teams.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
Corporate Training Manager
Smitty's Restaurant
04.1999 - 08.2011
- Streamlined onboarding processes for new hires, reducing time spent in orientation and increasing productivity from day one.
- Mentored junior team members in the development and execution of their own training initiatives, fostering a sense of ownership and pride in their work.
- Evaluated existing training programs for effectiveness, making data-driven recommendations for improvements where necessary.
- Boosted employee engagement levels with interactive, hands-on training sessions focused on real-world applications of skills.
- Trained new Franchisees on Restaurant Operations for both FOH & BOH
- Accomplished multiple tasks within established timeframes.
District Manager
Tim Hortons - The TDL Group
08.2001 - 06.2011
- Act as a liaison between store owners and, Corporate.
- Accountable for over 25 Tim Hortons locations and over 15 owner groups.
- Prepared operating budgets, sales reports and financial performance reports.
- Analyzed key aspects of the business to evaluate the factors driving results and created summaries of the findings to Owners and Corporate.
- Developed metrics and measured success in order to further penetrate the marketplaces and cities.
- Store Openings, Store Closures and Take- over.
- Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
- Drove sales for 38 stores in district, generating $ 16 million in annual volume.
- Led targeted training programs to educate staff on product benefits and service capabilities.
Education
DCS / DEC - Business
St Lawrence
Kingston, ONSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Customer relationship management
- P&L management
- Strategic planning
Timeline
General Manager/Production Manager
THE BOYD GROUP INC.
12.2019 - Current
Operations Manager, Customer Experience
Kingston Destination Group
03.2018 - 12.2019
Director - Guest Experience, Sales and F&B
TELUS Spark
06.2011 - 03.2018
District Manager
Tim Hortons - The TDL Group
08.2001 - 06.2011
Corporate Training Manager
Smitty's Restaurant
04.1999 - 08.2011
DCS / DEC - Business
St Lawrence
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