MARTY MCBRIDE
Summary
Professional with strong expertise in the equipment, mining and customer space. Whether working in the front line or in behind the scenes, im adept at enhancing operational efficiencies and driving team collaboration to meet organizational goals. Skilled in strategic planning, process improvement, and quality work. Known for adaptability and reliability in dynamic environments, consistently delivering impactful results.
Overview
19
19
years of professional experience
Work History
Business Services Manager
Cummins Canada
04.2020 - Current
- Collaborated with sales teams to develop targeted strategies that increase equipment up time and reduces costs.
- Managed cross-functional teams to deliver high-quality projects on time and within budget.
- Optimized staff performance with ongoing training programs, fostering a culture of continuous improvement.
- Mentored junior team members, strengthening their skills and contributing to employee development efforts.
- Established strong relationships with key stakeholders, ensuring alignment of goals and seamless collaboration.
- Created comprehensive reports for senior leadership, providing insights into business performance and areas for improvement.
- Consistently met or exceeded departmental goals by closely monitoring KPIs and taking corrective actions when necessary.
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns in a timely manner.
- Assisted with hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Organized and updated databases, records and other information resources.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Project Planner
Cummins Canada
02.2019 - 04.2020
- Served as a Cummins point of contact for both the Basemine and Fort Hills planning and scheduling teams
- Planned and executed multiple engine module swings at Suncor & Fort Hills sites
- Documented actual time lines, delays, resources and reported updates to management on progress, and at-risk performance
- Reviewing equipment inspections and entering notifications into SAP
- Improve work flow for 930E and 980E engine swings, document and update swing boards and process
- Create task lists for 930 & 980 engine swing procedure
- Generating work orders and ordering parts for upcoming work
- Supported Suncor field service team in operational improvements and resolution of extended duration problems during 930/980 engine swing execution to deliver improved customer service
- Conducted analysis to address project extended durations which led to reduced duration and extended equipment uptime
- Build job plans, documenting internal cost, measuring and reporting results
- Tracking and rescheduling incomplete or missed work
- Holding meeting with team to address missed opportunities and areas of improvement
- Organized and updated databases, records and other information resources.
Truck Shop Service Manager
Cummins Canada
08.2015 - 02.2019
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Conducted thorough accident investigations to identify root causes and prevent future occurrences.
Heavy Equipment Technician
Heavy Metal Equipment
03.2013 - 08.2015
- Maintained detailed service records for each piece of equipment, allowing for accurate tracking of maintenance history and future needs.
- Maintained quality and safety by reporting equipment issues and malfunctions for repairs.
- Analyzed malfunctioning equipment and determined type of repairs required.
- Maintained a clean work environment that promoted safety while enhancing overall productivity.
- Removed worn or faulty components for replacement or repair.
- Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
- Replaced defective wiring systems, hydraulics, power train, steering and braking systems to return machines to service.
- Inspected and tested heavy equipment components to certify proper operation and safety.
- Read and understood technical drawings, schematics, and manuals in order to make accurate updates.
Truck & Transport Technician
Lockhart Sterling/Western Star
09.2006 - 03.2013
- Mentored junior mechanics, fostering a strong teamwork environment and facilitating knowledge sharing among team members.
- Managed record-keeping responsibilities accurately, maintaining detailed logs of completed work orders and services provided on each vehicle.
- Optimized workshop space organization to enhance workflow efficiency and reduce workplace hazards.
- Contributed to a positive reputation through excellent communication skills when interacting with clients and colleagues alike.
- Assisted in the development of cost estimates for customers, providing transparent pricing information for informed decision making.
- Collaborated with other mechanics to troubleshoot complex problems, resulting in quicker resolutions.
- Maintained proficiency in various repair software programs, streamlining workflow processes within the workshop setting.
- Diagnosed mechanical problems for repair or replacement.
- Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
Education
The Basics of Project Management -
Keyano College
Fort McMurray, Alberta12.2019
Microsoft Project 13 Certification: Microsoft Project 13 -
Academy of Learning Career College
Edmonton, Alberta12.2018
QSK45/60 Certified: Cummins Engine Technical Training -
Cummins Technical Center
Acheson, Alberta12.2018
ISX15 CM2250 & CM2350 Certified: Cummins Engine Technical Training -
Cummins Technical Center
Acheson, Alberta12.2017
Service Leadership Excellence: Leadership Training -
Cummins Training Center
Calgary, Alberta12.2017
ISX15 CM871 Certified: Cummins Engine Technical Training -
Cummins Technical Center
Acheson, Alberta12.2016
Cummins Warranty Certified: Warranty Administrative -
Cummins Technical Center
Surrey, British Columbia12.2015
Heavy Equipment Technician: Heavy Equipment Technician -
Keyano College
Fort McMurray, Alberta05-2015
Truck & Transport Technician: Truck & Transport Technician -
UCCB
Dartmouth, NS06-2006
Skills
- Safety First
- Team Player
- Excellence Driven
- Organized
- Results Driven
- Dedicated
- Communication
- Customer Orientated
- Tech Savvy
- Process Driven
- Logical
Timeline
Business Services Manager
Cummins Canada
04.2020 - Current
Project Planner
Cummins Canada
02.2019 - 04.2020
Truck Shop Service Manager
Cummins Canada
08.2015 - 02.2019
Heavy Equipment Technician
Heavy Metal Equipment
03.2013 - 08.2015
Truck & Transport Technician
Lockhart Sterling/Western Star
09.2006 - 03.2013
Microsoft Project 13 Certification: Microsoft Project 13 -
Academy of Learning Career College
QSK45/60 Certified: Cummins Engine Technical Training -
Cummins Technical Center
ISX15 CM2250 & CM2350 Certified: Cummins Engine Technical Training -
Cummins Technical Center
Service Leadership Excellence: Leadership Training -
Cummins Training Center
ISX15 CM871 Certified: Cummins Engine Technical Training -
Cummins Technical Center
Cummins Warranty Certified: Warranty Administrative -
Cummins Technical Center
The Basics of Project Management -
Keyano College
Heavy Equipment Technician: Heavy Equipment Technician -
Keyano College
Truck & Transport Technician: Truck & Transport Technician -
UCCB
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