Marty Edgington
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in daily operations management. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures and facility oversight. Skilled in problem solving and critical thinking to promote efficiency, teamwork and provide the best customer service to clients/tenants.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Community Manager
Golden Life Management
2013.12 - Current
- Managed daily operations including payroll, scheduling and budgeting while showing efficiency and excellent multitasking capabilities.
- Continuously assessed community goals and objectives, making goal oriented decisions to align strategies with overall organizational priorities.
- Mentored and trained new employees on company policies and procedures
- Support for tenants by addressing complaints and inquiries, maintaining high satisfaction.
- Ensure the flow of good communication within all departments including maintenance, dietary, housekeeping and recreation staff.
- Conducted regular audits to ensure that licensing and best practice standards within the health authority were being met and/or exceeded.
- Oversee all aspects of building aesthetics, maintenance and contractors including suite repairs, landscaping, HVAC.
- Marketing and sales promotion including maintaining waitlists and renting suites. Oversee waitlist for both long term care and independent living.
- Provide leadership to long term care staff and clinical director to ensure staffing levels are maintained, care hours are met and investigate any staff, family or resident concerns.
- Work with the employee experience team for onboarding of new hires, investigations and attendance management.
Recreation Therapist
Interior Health Authority
2006.02 - 2013.12
- Provided leadership and supervision to the Recreation Dept. at Hardy View lodge, adult day program and transit bus services.
- Collaborated with interdisciplinary teams for comprehensive care and improved client outcomes.
- Completed goal oriented individual recreation therapy assessments for all clients in long term care.
- Developed a monthly calendar and schedule of activities, and planned community outings to create meaningful programs for clients.
- Educated clients and families on creating positive coping skills and healthy goals through leisure and recreation modalities.
- Facilitated individual and group recreation therapy sessions to promote physical, social, cognitive and spiritual well being.
Education
Diploma - Therapeutic Recreation
Mount Royal College
Calgary, AB04.2000
Skills
- Problem solving
- Teamwork and organizational skills
- Daily Operations Management
- Budgets, scheduling and payroll
- Marketing and suite promotion
- Audits and licensing regulations
- Computer programs - Great plains, Avanti, Excel, Word, Webex, Teams
Certification
- Leadership courses including conflict resolution, leadership challenge
- Gentle Persuasive Approach
- Non-Violent Crisis Prevention Intervention
- Class 4 bus license
Timeline
Community Manager
Golden Life Management
2013.12 - Current
Recreation Therapist
Interior Health Authority
2006.02 - 2013.12
Diploma - Therapeutic Recreation
Mount Royal College
- Leadership courses including conflict resolution, leadership challenge
- Gentle Persuasive Approach
- Non-Violent Crisis Prevention Intervention
- Class 4 bus license
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