Summary
Overview
Work History
Education
Skills
Timeline
Generic
MARTINO C. VILLANUEVA

MARTINO C. VILLANUEVA

Leamington

Summary

Helpful Farm Hand with outstanding knowledge of processes and equipment use. Proven history of punctuality and consistently great work. Committed to providing best-in-class support and working quickly without sacrificing quality. Dependable Farm Laborer with background in crop growth, equipment and land management. Physically fit individual understands best farming methods and practices. Offering 2 years of experience carrying out practical work relating to farming and livestock.

Overview

14
14
years of professional experience

Work History

Assistant Technician/ Material Handler

Panther Technology Co., Ltd,
10.2016 - 02.2022
  • Adhere to corporate service standards in technical assistant functions
  • Verifying the accuracy of quantity and quality of incoming deliveries
  • Labeling every product and placing them accordingly
  • Handle all necessary paperwork upon shipment receipt
  • Unload materials from incoming shipments
  • Inspect all the contents for damages and volume
  • Maintained detailed records of completed tasks, ensuring accurate documentation for future reference.
  • Achieved faster preparation times of product for testing by effectively prioritizing workload based on urgency and importance.
  • Demonstrated adaptability by quickly learning new technologies and applying them to daily tasks.
  • Provided exceptional customer service by clearly communicating technical information to non-experts, ensuring understanding of procedures performed.
  • Established trust with clients through consistent delivery of high-quality services within estimated timelines.
  • Arrived on time for every shift and appointment to prepare in advance the product scheduled for testing.

Reception/Security

Ejadah Asset Management Group
06.2013 - 06.2016
  • Provide answer to telephone call inquiries and emails
  • Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
  • Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked and verified photo identification prior to granting facility access.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Issued access cards to authorized personnel to monitor access points.

Contact Center Agent/ Customer Support Associate

iPlus Intelligent Network Inc.
04.2010 - 06.2013
  • Provide support (24/7) for high value PLDT (high end villages) customers via Cosmo and Email
  • Maintained high call quality standards by adhering to company policies and procedures for each interaction.
  • Reduced average call handling time through effective problem-solving skills and utilizing available resources.
  • Managed high-stress situations effectively, remaining calm and professional while addressing escalated customer issues.
  • Adapted communication style according to individual customer needs, ensuring comprehension of complex information while maintaining empathy throughout each interaction.
  • Assisted customers by answering questions and responding to inquiries.
  • Provide support on provisioning service request, billing and rebates
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Responded to customer calls and emails to answer questions about products and services.
  • Addressed customer account discrepancies and concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.

General Farm Labour

Cielo Vista Farms Inc,.
02.2022 - Current
  • Increased crop yield by implementing effective planting and harvesting techniques.
  • Improved farm efficiency through proper maintenance of farm equipment and machinery.
  • Ensured high-quality produce by performing thorough inspections and sorting tasks.
  • Enhanced worker safety with regular training on proper handling of tools and equipment.
  • Collaborated with coworkers to complete daily farm tasks efficiently and quickly.
  • Handled and moved various plants and produce.

Education

Call Center Management

Bulacan Polytechnic College
Brgy. Bulihan Malolos City Bulacan Philippines
03.2010

High School Diploma -

Alcantara National High School
Brgy. Poblacion Alcantara, Romblon, Philippines
03.2006

Skills

  • Crop Planting
  • Harvesting Knowledge
  • Technique Practice
  • Field Operations
  • Crop Rotation
  • Greenhouse Work
  • Dependable and Hardworking
  • Handling Procedures
  • Safety Management

Timeline

General Farm Labour

Cielo Vista Farms Inc,.
02.2022 - Current

Assistant Technician/ Material Handler

Panther Technology Co., Ltd,
10.2016 - 02.2022

Reception/Security

Ejadah Asset Management Group
06.2013 - 06.2016

Contact Center Agent/ Customer Support Associate

iPlus Intelligent Network Inc.
04.2010 - 06.2013

Call Center Management

Bulacan Polytechnic College

High School Diploma -

Alcantara National High School

Similar Profiles

CREATE PROFILE
MARTINO C. VILLANUEVA