Martino Macchione
Maple,ON
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
1
1
year of professional experience
Work History
Store Manager
Longos Fruit Market
Vaughan, Ontario
07.2023 - Current
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education
Effective Leadership
Humber College
Toronto, ON07-2016
High School Diploma -
Chaminade College School
Toronto, ON06-1988
Marketing Management
Humber College
Toronto, ONSkills
- Operations Management
- Loss Prevention
- Employee Training
- Risk Management
- Operational budgeting
- POS Systems
- Store operations oversight
- Retail Inventory Management
- Customer Service Management
- Personnel development
- Operational Efficiency
- Operations
- Budget Development
- Process Improvements
- Team motivation
- Training and mentoring
- Leading Staff Meetings
- Order Management
- Policies and Procedures
- Sales Strategies
- Opening and closing procedures
- Inventory Control
- Customer Response
- Inventory Management
- Store displays
Timeline
Store Manager
Longos Fruit Market
07.2023 - Current
Effective Leadership
Humber College
High School Diploma -
Chaminade College School
Marketing Management
Humber College
Similar Profiles
Sarah PachecoSarah Pacheco
Deli Clerk at Longos Brothers Fruit MarketsDeli Clerk at Longos Brothers Fruit Markets
Stanislav LukanyukStanislav Lukanyuk
Grocery Manager at Burnhamthorpe Fruit MarketGrocery Manager at Burnhamthorpe Fruit Market
Julia LucasJulia Lucas
Cashier and Stock at Juicy Fruit Farm MarketCashier and Stock at Juicy Fruit Farm Market