MARTINE WEST
Red Deer,AB
Summary
Business and Systems Analyst professional with strong background in analyzing and optimizing IT systems. Skilled in troubleshooting, system integration, and data analysis to enhance operational efficiency. Known for collaborative teamwork and delivering reliable results, adapting seamlessly to evolving project requirements. Expertise in SQL, and various system management tools, paired with proactive and solution-oriented approach.
Overview
19
19
years of professional experience
4
4
Certification
Work History
Program Readiness Analyst
AFSC
05.2023 - 10.2024
- Confirmed requirements
- Improved workflows
- Analyzed data trends to inform strategic decision-making processes.
- Developed reports highlighting key performance indicators for management review.
Systems Analyst II
AFSC
04.2016 - 04.2023
- Collaborated with stakeholders and clients as an analyst and developer on the Excel Manual Program Calculators, ensuring stability, confirming requirements, improving workflow, reducing data entry, and keying errors
- Ability in Excel, macros, VBA
- Analyzed, documented, and updated design workflows
- Participated in new initiatives, feasibility studies, cost/benefit analysis and documented new deliverables
- Documented and prioritized business requirements, created use cases, user stories, test plans in Azure
- Performed Functional Testing and User Acceptance Testing
- Facilitated communication between business units to address and resolve IT software issues
- Translated complex concepts into non-technical terminology for business users
- Interpreted business requirements into functional and technical specifications/terminology for software developers, architects, and the development team
- Experience as a Batch Administrator, running batch jobs for testing and production
- Analyzed system requirements to enhance operational efficiency and user satisfaction.
- Collaborated with cross-functional teams to develop comprehensive project documentation and workflow diagrams.
Functional Analyst I
AFSC
04.2008 - 03.2016
- Troubleshooted program and system malfunctions to restore normal functioning
- Developed and specified standards, methods, and procedures to ensure product quality and release readiness
- Analyzed business requirements to support system enhancements and process improvements.
- Collaborated with stakeholders to gather and document functional specifications for projects.
- Facilitated training sessions for end-users on new software functionalities and updates.
Functional Test Analyst
AFSC
04.2006 - 03.2008
- Provided feedback and recommendations to business representatives and developers on software usability and functionality
- Performed functional tests, analyzed and documented issues with program function, output, online screen and content
- Tested system modifications to prepare for implementation
- Collaborated with development teams to identify and document functional requirements for testing processes.
- Executed test plans and scripts to ensure software functionality met specified criteria.
System Test Analyst
AFSC
04.2006 - 03.2008
- Developed and executed test cases to ensure software quality and functionality.
- Created test strategies, scenarios, scripts and procedures
- Executed tests and analyzed issues to identify root cause of bugs or defects
- Planned test schedules or strategies within project scope and delivery dates
- Retrieved and manipulated data for test cases and analysis of system capabilities and requirements
- Collaborated with cross-functional teams to identify and resolve defects in applications.
Testing Analyst
AFSC
11.2005 - 03.2006
- Reviewed manual test cases and functional requirements to adjudicate test cases and create corresponding test plans
- Monitored defect resolution efforts and tracked successes
- Documented test procedures to produce replicability and compliance with standards
- Executed comprehensive test cases for functionality, usability, and reliability in applications.
- Developed test plans and strategies to ensure software quality and performance standards.
Education
Bachelor Of Literature - English
Charter University
06.2010
Accounting Technician -
Reeves Business College
Red Deer, AB05.1990
Skills
- Excel macros proficiency
- VBA automation
- Azure platform proficiency
- Batch processing
- Manual testing for quality assurance
- Proficient in Azure DevOps
- End-to-end functional testing
- ITIL framework knowledge
- Data analysis
- Project requirements documentation
- Cross-functional collaboration
- Proficient in Microsoft Office Suite
Accomplishments
Reduced manual errors and processing time by 60% through Excel automation, achieving 99.9% data accuracy.
Enhanced workflow stability and reduced data entry errors by 40% via improved spreadsheet design.
Increased project approval rates by 20% through data-driven feasibility studies and cost–benefit analyses.
Improved IT ticket turnaround by 30% by bridging communication between business and technical teams.
Achieved zero post-UAT critical defects through rigorous testing and 100% requirement traceability.
Languages
English
Certification
Business Analysis Citation, University of Alberta
ITIL Foundation
Azure DevOps
AI Tools: ChatGPT, Claude, DALL·E, Jasper, MidJourney, Stable Diffusion
Timeline
Program Readiness Analyst
AFSC
05.2023 - 10.2024
Systems Analyst II
AFSC
04.2016 - 04.2023
Functional Analyst I
AFSC
04.2008 - 03.2016
Functional Test Analyst
AFSC
04.2006 - 03.2008
System Test Analyst
AFSC
04.2006 - 03.2008
Testing Analyst
AFSC
11.2005 - 03.2006
Bachelor Of Literature - English
Charter University
Accounting Technician -
Reeves Business College